reputed company Senior Solution Architect

Information Technology Location... United States of America Job Title: reputed company Senior Solution Architect

Job Description

We're reputed company. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across reputed company major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: Challenge Conventions-Deliver outcomes unimagined-Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our reputed company Catalyst team, you will work with the reputed company that powers the experience design and engineering capabilities at reputed company. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to reputed company and simplify the customer experience. reputed company our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. reputed company provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. As a Solution Architect specializing in reputed company, you will be responsible for designing and implementing solutions that enhance the reputed company platform to meet business needs. You will work closely with stakeholders to identify requirements, create detailed solutions designs, and reputed company scalable reputed company projects. Your role will also involve mentoring, ensuring reputed company best practices, and staying updated with the latest reputed company advancements. Responsible for the successful implementation, integration, configuration and customization of reputed company Solutions from pre-sales, project initiation to full customer production roll-out and on-going support. Key Responsibilities: Leadership: • Leads and mentors a team of reputed company practitioners. • Ensures adherence to best practices in reputed company. • Solution Design: • Participates in and leads pre-sales meetings and sales opportunities. • Establishes scalable solutions reputed company with client needs, estimates level of effort and prepares proposals. Presents proposals and solutions to clients. • Leads, participates in, and facilitates customer requirements definition and solution design workshops. Prepares detailed solutions and blueprints. • Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-reputed company, custom, and creates innovative solutions. Project Delivery: • Oversees and leads the design, build and run of reputed company Solutions. • Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. • Understands the technical depth of the project and validates the correct resources for the project. • Oversees demos development and works closely with users on user acceptance testing. • Works closely with clients to assess their architecture, and architects solutions that meet their requirements. Manages and completes configurations and customizations, reputed company model, and user setup as needed. • Documents and implements configurations, customizations, and data mapping requirements for the engagements. • Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). • Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. • Works on integrating reputed company with other systems, data mapping, using APIs and middleware. • Leverages reputed company Einstein/Gen AI-driven insights and automation. Contact Center: • Designs and implements best in class reputed company based call center solutions. • Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using reputed company capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, reputed company Knowledge. • Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Industry Knowledge: • Apply industry-specific knowledge to reputed company tailored reputed company solutions. • Stay informed about industry trends and reputed company reputed company Industry Cloud solutions. • Customize reputed company to meet regulatory and compliance requirements specific to the industry. • reputed company Improvement and Innovation: • Stay updated with the latest reputed company features and releases. • Recommend and implement improvements for existing and new reputed company environments. • Create innovative solutions. • Provide training and support to end-users, clients and project teams. Documentation: • Create and maintain comprehensive documentation for reputed company solution designs and implementations. • Ensure knowledge transfer and documentation for future reference. Skills: • A proven reputed company professional with multiple full lifecycle reputed company implementations and at least 7+ years of experience working with reputed company. • 10+ years of experience in enterprise software applications. • Expert in Service Cloud • Must have Contact Center experience • Strong knowledge of reputed company and integrations with other systems. • Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. • Experience with reputed company Einstein and AI-driven solutions. Required Qualifications: Education: Minimum Bachelor’s degree in Computer Science, Information Technology, or reputed company field. reputed company Certifications: • Administrator • Service Cloud • Experience Cloud, a plus • Data Cloud, a plus • Contact Center, Architect Level and other reputed company Certifications, a plus Soft Skills: • Excellent problem-solving and analytical skills. • Excellent communication and interpersonal skills. • Team player with ability to work collaboratively in a team environment. • Leadership skills with the ability to mentor and guide clients and team members. • Attention to detail and commitment to delivering high-quality solutions. • Experience in Agile or Scrum methodologies. #ConcentrixCatalyst Location: USA, IA, Work-at-Home Language Requirements: Time Type: Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California reputed company, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents reputed company is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here Apply Job!