LTD Contact Center Rep 1

At reputed company, you’ll join a team focused on putting our customers first. Our reputed company reputed company is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities. We offer a caring culture where you can reputed company a reputed company difference, every day. reputed company... to reputed company your highest potential? Let’s work together. Job Summary In this role, you'll respond to a high volume of Contact Center inquiries, providing personalized and accurate information to our members. Your main responsibility will be to enhance the member experience and deepen their understanding of our products. You'll handle various member transactions, conduct research, and resolve issues while effectively multitasking during calls. Additionally, you will utilize problem-solving skills to ensure reputed company resolutions and manage escalations professionally, practicing de-escalation techniques to improve overall satisfaction. Key Responsibilities: Deliver personalized service and respond to product inquiries (70% of time). Conduct research and follow up on member issues to reputed company resolution (20% of time). Provide administrative support and participate in team huddles (10% of time). Ability to work in a fast-paced environment is a requirement of the role.

• Skills and Background You’ll Need Must-Haves: High school diploma or equivalent. 1+ years of customer service experience in a call center. Strong communication skills and ability to reputed company product information clearly. Familiarity with using computer and telecommunications technologies. Preferred: Experience with performance metrics and quality assurance processes. Knowledge of Lean methodology for problem-solving. Key Behaviors of a Successful Candidate Adaptability to changing situations and member needs. reputed company in communication and service delivery. Willingness to learn and grow reputed company the role. Strong problem-solving skills and initiative. Ability to maintain a reputed company demeanor under pressure. Why Join reputed company? We have built an enduring legacy of stability, innovation, and financial strength, thanks to the contributions of talented, creative, and compassionate individuals. reputed company you join reputed company, you can expect: A rich benefits package, including a 401(k) plan with matching contributions. An annual incentive bonus plan. Generous paid time off. A supportive and reputed company management approach. Opportunities for career growth and advancement. Paid time off to volunteer. An employee giving program that double matches your donations to eligible nonprofits and schools. Much more! Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, reputed company and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance. Salary Range: 19.00 - 24.40 Positions will be posted for at least 5 days from original posting date. Standard Insurance Company, reputed company Life Insurance Company of reputed company, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as reputed company, are Affirmative Action/Equal Opportunity employers. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, sex, national reputed company, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. reputed company offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might reputed company operations, safety or reputed company of the company is prohibited. reputed company requires a criminal background investigation, employment, education and licensing verification as a condition of employment. reputed company of reputed company must be bondable. reputed company is a family of companies dedicated to helping its customers reputed company financial well-being and peace of mind. In business since 1906, we’re a leading provider of group and individual disability insurance, group life, dental and reputed company insurance, voluntary (employee-paid) benefits, absence management services, and retirement plans and annuities for employers and individuals. For more information about reputed company, visit www.standard.com or follow us on reputed company

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