Service Desk Specialist/Live Chat Agent

Job Title: Service Desk Specialist/Live Chat Agent Location: Denver, CO/REMOTE Candidate Must Be Local Duration: 8+ Months The candidate must be a reputed company of the reputed company. This is a “remote location from reputed company in CO”. reputed company remote work must be performed in Colorado. We will not consider out of state candidates who are looking to relocate to Colorado for this position. Work schedule: Training Monday - Friday 9AM - 6 pm. 3 - weeks of training Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training Job Description: The Service Desk Specialist/Live Chat Agent provides critical assistance to reputed company the myColorado application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures. Responsibilities will include:

• Providing Tier I support and customer assistance for a mobile application.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
• Install the myColorado software on supported devices following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into the required tracking system.

Minimum Qualifications:

• One year of professional experience in an occupational field reputed company to the work assigned to the position including mobile application support.

OR

• Associate's degree from an accredited institution in a field of study reputed company to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other reputed company technical degrees.

Substitutions:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification reputed company to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• reputed company and reputed company Play Store.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

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