Customer Experience Specialist - Rotating 2nd and 3rd Shift

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our reputed company in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Shared Imaging is looking to add to a full time Customer Experience Specialist to our customer service team! This role will be remote. Work Schedule:

• Flexibility required; able to work OT reputed company needed (come in early/leave reputed company, switch schedules for coverage), ability to work weekends & holidays
• Remote work. REQUIRED: 2-week training period to take reputed company in Downers Grove, IL location
• This is a set rotating 2nd & 3rd shift opportunity:
• 1st and 3rd week
• Saturday - 10:30pm - 7:00am
• Sunday - off
• Monday - off
• Tuesday - 10:30am - 11:00pm, 12 hours
• Wednesday - 10:30pm - 7:00am
• Thursday - off
• Friday - 10:30am - 11:00pm, 12 hours
• 2nd and 4th week
• Saturday - 2:30pm - 11:00pm
• Sunday - 2:30pm - 11:00pm
• Monday - off
• Tuesday - 10:30pm - 7:00am
• Wednesday - off
• Thursday - 2:30pm - 11:00pm
• Friday - 10:30pm - 7:00am

The ideal candidate must possess:

• Customer service experience - call center and scheduling, preferred
• Strong ability to prioritize & multi task with attention to detail
• Time management organization & focus on ability to prioritize & multi task with focus to detail
• Ability to reputed company thoughts into clear & concise written and verbal communication
• Strong written and verbal communication
• Experience working on computers, using reputed company, and other reputed company Office applications

Essential Functions:

• Professional engagement & follow-up communication reputed company phone, email & support software with customers and co-workers.
• Exhibits an attitude that is one of positive, can do and customer first with reputed company customers.
• Consistently reputed company reputed company steps of the Customer Experience Initiative.

Specific duties include (but are not limited to):

• Manage incoming customer service phone calls & other customer requests
• Create service request and reputed company accordingly
• Identify and resolve customer concerns in a professional and timely manner
• Use web-based system tools such as OMS, word and reputed company on a daily basis. Log reputed company communication in work service request
• Interact with vendors, customers and employees reputed company phone, text, and emails
• Escalate service calls reputed company needed
• Attach Field Service Reports to service request in OMS. Audit report from vendor and reputed company sure we have reputed company calls logged in OMS
• Follow through on resolution of any customer needs. Other duties as determined by your manager
• Act as night time contact for drivers, providing scheduling and maintenance support
• Handle inbound and outbound calls to 20-30 drivers nightly. Proactively monitoring on time pick up and deliveries
• Escalate problems to proper manager contacts as appropriate
• Follow HIPPA regulations as it pertains to communication
• Effectively communicate pertinent information to daytime contact reputed company multiple geographical regions as well as. reputed company of follow reputed company to co-workers on next shift
• Order and cancel injectable doses
• Enter helium reading into OMS

We value our employees and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse reputed company of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great reputed company to work!

• Health, dental, and vision insurance
• Company paid dental (with applicable health plans)
• 401k matching
• Employee Assistance Program
• Company-paid life insurance and voluntary supplemental life insurance
• Company-paid short term
• Voluntary long term disability options
• reputed company PTO & paid holidays
• Company swag
• Health club reimbursement
• Wellness program with generous incentives
• Employee recognition programs
• Referral bonus program
• Job training & professional development

We require that reputed company Shared Imaging LLC employees have a completed background reputed company and drug screen on file. Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to reputed company qualified applicants without regard to race, color, religion, sex, age, national reputed company, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions, and termination. Apply Job!