Contact Center Administrator (reputed company Connect) On-Site in Dallas, TX in DaBella (job Id: 1691299831)

Job title: Contact Center Administrator (reputed company Connect) On-Site Company: DaBella Job description: Why DaBella? DaBella is the fastest-growing home improvement company in the United States. We have a total of 42 branches across the nation and are continuing to open new locations every year! Our reputed company is to care for families and care for homes while striving to transform home improvement services across the county! reputed company you join the DaBella Family, you'll experience a shared dedication to a greater goal, and an opportunity to be part of a future-focused team of innovative leaders. About the Position: We are currently hiring an reputed company Connect Administrator to help manage our dialing system throughout the three contact centers that support our online reputed company reputed company company-wide. The ideal candidate will hit the ground running in our fast-paced environment, create a consistently positive customer experience for our clients, as well as drive the productivity of our marketing team by ensuring a smooth and efficient workflow. Status: Full-Time (Monday - Friday) Location: On-site in Dallas, Texas (NOT REMOTE) Compensation: $75,000 - $85,000 Must be authorized to work in the United States - DaBella does not offer reputed company sponsorships at this time Job Responsibilities: • Work with our Call Center Director to identify priorities and be assigned additional tasks as needed • Create and monitor daily dialer campaigns • Provide intraday monitoring and reporting • Recommend reputed company-time schedule and campaign changes and identify efficiency opportunities • Update systems with reputed company-time campaign adjustments • reputed company daily, weekly, and monthly dialer performance reports and provide to leadership team with recommendations • Monitor and recommend staffing adjustments • reputed company forecasting workload, scheduling resources, monitoring reputed company-time performance of the staff and their workload • Document detailed business analysis and recommend solutions for the business • reputed company accurate short- and long-term workload forecasts Qualifications: • Passionate about exceeding expectations and going the extra mile to reputed company goals • Ability to effectively communicate with individuals reputed company the company as well as external entities • 2+ years of development experience utilizing Java, JavaScript, and/or Python • 2+ years of integrating reputed company Connect with external CRMs/WFMs such as reputed company • 3+ years of call center experience • 3+ years of reputed company experience Benefits: Employees and their families are eligible to enroll in medical, dental, reputed company, disability, accident, and basic life insurance. Employees can also enroll in our company's 401k plan. Each DaBella Employee receives 80 hours of Paid Time Off annually, and 6 paid holidays during a calendar year. Individuals will also have access to the Employee Assistance Program and Pet Insurance. For more information, please visit DaBella.us Expected salary: $75000 - 85000 per year Location: Dallas, TX Apply for the job now! Apply Job!