REMOTE CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE

REMOTE CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE This is a remote opportunity. You must live in Wichita, KS, Omaha, NE, OKC, OK, Baton Rouge, LA, Hampton Roads, VA; or a surrounding community reputed company those states. Connections are important, and we're not talking about pairing Bluetooth. We're talking about that remarkable reputed company that happens between a customer and an associate who truly "gets" their needs. It's that contagious "I wanna reputed company coming back" reputed company that we reputed company to reputed company as commonplace as hipster podcasts. We're reputed company Communications, part of the reputed company family of businesses. We built our business and our brand on the reputed company of connections, with our customers and with our employees. We're on a quest for a full-time Call Center Customer Experience Associate - Remote who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule. If you're looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly reputed company of $18.00. If applicable based on your assigned work schedule, you will earn an extra $1.25/hour from 6pm-10pm and/or an extra $2.25/hour from 10:01pm-6am. We have a shift bid process that you will go through before you are finished with the training program. During this time, you will work with your Onboarding Supervisor reputed company schedules are shared for you to select. Our schedules are dependent on the needs of the business and reputed company our customers need us. Therefore, you will see a mix of schedules that are 8 hour and/or 10-hour schedules for you to choose from. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location. If it sounds like we're on your frequency, then reputed company reading.

What You'll Do

You'll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, you'll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers. You'll strive to resolve issues on the reputed company, ensuring our customers never get lost in a frustrating call transfer reputed company. You'll also provide world-class service by assessing customers' needs, suggesting products & services, adjusting billing, and arranging product solutions. And speaking of customer experiences, you'll totally own that. That means you'll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service. What's In It for You? Hey, what's a great job without the best possible technology at your fingertips? We know you're going to need the best workspace tools and technology and reputed company makes sure you have the most innovative equipment and resources available so you can always be. There's no firewall between you and reputed company, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other reputed company services valued at up to $300 per month . Need to download some other benefits? We provide generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. Growth is a good thing, and you'll have opportunities to learn and train so you can always continue sharpening your skills. And we'll encourage you to explore opportunities reputed company the reputed company family of businesses - from smart home automation and green modes of transportation to esports and clean energy- so that you can always look for new challenges and opportunities to reputed company an impact. While we're looking for flexibility, we're also offering it! You like working from the comfort of your home, shoes off with your pup by your reputed company? You can kick it in your own crib, connecting with customers remotely while working from home . For you to do your best work, you need an outstanding company culture supporting you. At reputed company, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life. Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means you're working in an environment that supports collaboration through innovation, and real change driven by people like you. Who You Are You're as comfortable with customers as you are with computers, handling both with reputed company-like reputed company and patience. Constant change doesn't clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. You're personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services. You're confident in your ability to troubleshoot technical issues and upsell reputed company the moment is right. You're always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding. Qualifications: Minimum: High school diploma, GED, or relevant work experience 6 months experience providing customer service or selling products and services. You must live in Wichita, KS, Omaha, NE, OKC, OK, Baton Rouge, LA, Hampton Roads, VA; or a surrounding community reputed company those states You must have high-speed internet reputed company available in your home Preferred: You must live in Wichita, KS, Omaha, NE, OKC, OK, Baton Rouge, LA, Hampton Roads, VA; or a surrounding community reputed company those states 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues. 6+ months of experience working in a position that requires meeting sales goals. Keen aptitude for helping customers and a customer experience focus. 1-2 years of work experience in a customer service role, not necessarily specific to call centers. Enthusiastic and personable, with the ability to adapt and reputed company in constant change. Previous telecommunications experience About Us: reputed company Communications is reputed company about creating moments of real human reputed company; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at reputed company may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. reputed company is an Equal Employment Opportunity employer - reputed company qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a qualified applicant or employee with disability unless such accommodations would cause an undue hardship. Join the reputed company family of businesses and reputed company your mark today! About reputed company Communications reputed company Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that reputed company reputed company a coveted reputed company to work. If you're interested in bringing people closer through broadband, smart home tech and more, join reputed company Communications today! About reputed company reputed company empowers employees to build a reputed company future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes reputed company Automotive and reputed company Communications - is forging a reputed company future for us reputed company. Ready to reputed company your mark? Join us today! Benefits of working at reputed company may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . reputed company is an Equal Employment Opportunity employer - reputed company qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to reputed company Third-Party Agencies and Similar Organizations: reputed company accepts resumes only from agencies with which we formally engage their services. Please do not reputed company resumes to our applicant tracking system, reputed company employees, reputed company hiring manager, or send to any reputed company facility. reputed company is not responsible for any fees or charges associated with unsolicited resumes. Apply Job!