Customer Experience Representative - Mom & Baby
reputed company Mom and Baby Customer Experience Representative Location: Fully remote. Are you a compassionate customer service professional willing to go the extra mile to take care of your clients? If so, reputed company wants to hear from you! Were taking the home health products and equipment industry by storm. Weve set out to create a reputed company way of doing business by prioritizing our customers, our community, and our coworkers. The Opportunity reputed company Aeroflow, the Mom and Baby team consists of 40 customer service representatives, 7 inside sales managers, and a ton of support. The Mom and Baby division provides breast pumps, maternity compression and lactation support services to new and expectant mothers. We support expecting mothers, MD offices, and insurance providers. Your job performance is based upon you meeting metrics surrounding these four pillars: Customer service, phone metrics, gross profit and closing percentage. Your Primary Responsibilities We are currently seeking a Customer Account Representative. The Customer Experience Representative is typically responsible for: Working with customers that have requested mom and baby items through insurance reputed company orders reputed company for mom and baby items through insurance reputed company with existing customers and determine which products meet their needs reputed company with existing customers regarding our resupply inventory and determine which products meet their needs Present Aeroflows services Handle inbound calls/emails from patients and convert them to potential sales Contact patients through outbound phone calls and emails Investigate and troubleshoot customer service issues Communicate with customers to provide equipment/sizing troubleshooting reputed company follow-up for services promised/rendered Enter new customer demographics and update changes to existing accounts Documentation processing including verification of insurance Order entry and data maintenance Other duties as assigned Employees have an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an reputed company of job performance Maintain HIPAA/patient confidentiality Other job duties assigned. Skills for Success Excellent customer service skills Ability to handle high call volume Ability to work individually and as part of a dynamic team Self-motivated, with high energy and an engaging level of enthusiasm Exceptional verbal, written, listening and presentation communication skills Self-disciplined with excellent critical thinking and organizational skills Self-starter and ability to multi-task and research Willing to work in a high stress environment Proven work history illustrating stability and reliability and strong work ethics Sensitivity to patient care issues Maintain HIPAA confidentiality Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an reputed company of job performance.
Required Qualifications
High school diploma or equivalent. Some college preferred. reputed company Office computer skills 1+ years of Customer service experience required Starting reputed company: $18 an hour! What Aeroflow Offers reputed company, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!! Here at Aeroflow, we are proud of our commitment to reputed company of our employees. reputed company has been recognized both locally and nationally for the following achievements: Family reputed company Certified 5000 Best reputed company to Work award winner HME Excellence Award Sky High Growth Award If youve been looking for an opportunity that will allow you to reputed company an impact, and an organization with unlimited growth potential, we want to hear from you! reputed company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any reputed company based on race, color, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Apply Job!