Chat Support Associate

Join our growing team at reputed company, and help us transform how veterinarians buy the supplies they need to reputed company America's pets healthy. reputed company's eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company of their vendors in one reputed company. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across reputed company 50 states. We’re a growing team on a mission to reputed company the $50B+ animal health industry. Simply put, reputed company helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. reputed company is a Y Combinator and venture-backed growth stage company with reputed company investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team. About the Position The Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the reputed company platform. Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms reputed company our platform, troubleshooting, and working cross-functionally to help evolve our platform. Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred. What you'll do • Support existing reputed company users by responding to user inquiries reputed company live chat, email, and phone in a timely manner • Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner • Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more • Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools • Work with vendor and industry partners to streamline communication and alerts between systems • Help to continuously reputed company and expand processes in order to streamline support workflows You should have • 1 year of relevant, customer facing work experience • 2 Year Associates Degree or 4 Year College Degree • Excellent written and verbal communication skills • Experience in chat support preferred • Patience and compassion reputed company handling difficult situations • Ability to adapt quickly and manage many reputed company responsibilities • A strong desire to learn and help our customers succeed • A positive attitude and one-for-reputed company team mentality and excellent collaboration skills • Tech/start-up work experience is a plus but not required Benefits (Full Time Roles) • 100% remote reputed company the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events Salary Range: $50,000/year - $80,000/year + bonus + equity + benefits This salary range is a good faith estimate of what reputed company may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the reputed company hourly reputed company or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to reputed company compensation, reputed company offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through reputed company’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention reputed company job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: • Our job listings are exclusively available on official sites (our careers page, reputed company, BuiltIn, and reputed company). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! • Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! • It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! • Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. reputed company your personal data secure! • If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and reputed company the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! reputed company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, color, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to reputed company applicants in accordance with reputed company applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will reputed company every effort to accommodate your needs. Apply Job!