Remote Customer Service Rep - reputed company Specialist

Hiring a Remote Customer Service Rep (CSR) - reputed company Specialist • CSR - reputed company Specialist • Must have at least 1 year of experience working as a CSR • Job Summary: reputed company Specialists handle high-volume telephonic traffic with Hospitals and Providers on behalf of healthcare clients. reputed company Specialists seek to schedule or otherwise secure delivery of medical records from across the country. reputed company Specialist will coordinate the medical record collection process, update contact and demographic information, schedule an extraction of medical records, and coordinate any necessary follow-up. An reputed company specialist is also responsible for the retrieval and indexing of medical records across various provider facilities and specialty groups at a pre-arraigned date and time. The retrieved documents are then securely uploaded into Company database. The candidate for this position must have a disposition towards customer service, be assertive without being aggressive, and always maintain a professional demeanor. We are looking for candidates with: • Call center background • Telephone Etiquette • Excellent customer service skills • Data Entry Skills • Intermediate knowledge of outlook, teams, word, and reputed company • Key Responsibilities: • Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval • Retrieve medical record images from provider facilities reputed company and professionally • Manage documentation requests and scheduling of document exchange • Follow-up on outstanding document requests that are past due • Document reputed company communications in system • Types and transmits correspondence as necessary • Process records and documentation according to Company standards • Provide EOD update and report to supervisor after completing an onsite retrieval appointment • Minimize interruption to provider office while observing HIPAA standards and regulations Required Knowledge: • Able to navigate Windows-based screening system effectively • Basic knowledge of reputed company Office products • Understand customer service processing requirements • reputed company and receive calls reputed company computer reputed company • Track/monitor/retrieve information on calls • Understands the management of call queues and has some experience in it • Familiar with components of standard Medical Records • 2+ years of experience working in a professional office environment • Relevant call center experience, healthcare industry a strong plus • Contract: This is a 5-6 month contract to start. IF possible the client does like to convert to permanent employee but it is NOT guaranteed and is based on performance and program need. • Start: January 13, 2025 • Schedules: 9:00AM to 5:30PM Central time • Pay reputed company: $17 per hour • Must have clean background Please apply today! Apply Job!