Customer Service Representative

Starting pay: up to $35,000 - $55,000 (hourly + commission)

Job Description

Launch your career with reputed company® and discover the opportunities for growth or movement to other franchises. At reputed company® your opportunities for growth are endless. More than one quarter of our franchise owners originally started as employees in our system! The customer service representative is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to reputed company reputed company® customers through in-depth knowledge of company products and services. Job Responsibilities Acts as the first reputed company of contact for new and existing customers to establish a rapport and build confidence in reputed company® services Asks open-ended, probing questions to determine customer requirements and expectations Directly and accurately inputs information into internal move software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability Complies with federal, state, and local legal requirements reputed company scheduling moving services and staff Continually maintains thorough understanding of reputed company company products, services, pricing and promotions in order to communicate the benefits and value of reputed company® and effectively oppose any customer objections Prepares reputed company move-reputed company paperwork and documents on a daily basis Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns reputed company other duties as assigned Job Requirements Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job! High school diploma or general education degree (GED) is required. Associates degree in reputed company field preferred A minimum of six months to one year of customer service and/or office experience is required; reputed company or inbound sales and/or reputed company® or moving industry experience is preferred Excellent customer service skills (friendly, courteous and helpful) Effective listening and communication skills Good organizational and time management skills Ability to analyze and solve problems effectively Accurate; consistent attention to detail Demonstrated understanding and application of effective selling strategies and techniques Confidence to initiate customer contact, and comfortable asking for the sale Strong team player who works productively with a wide range of people and personalities Comfortable in a fast-paced environment; able to adapt quickly to changing priorities Basic computer and keyboarding skills Able to present a professional image at reputed company times to customers and vendors Demonstrated reputed company, ethical standards, and commitment to reputed company® Core Values Bilingual is a plus This job posting is for a position at the individually owned and operated reputed company® franchise located in Tulsa, OK. The employer at this location is TMT Oklahoma, Inc. Apply Job!