Customer Service Representative | Remote/Flexible Schedule

Become a Customer Service Representative, work from home, and set your own schedule while helping others! If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people's lives, this flexible and fulfilling work from home opportunity may be just what you're looking for. As a Customer Service Representative, you'll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones. This remote, flexible opportunity pays independent contractors $13 per hour. Essential Functions • Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information • Actively assisting with enrollment, program applications, and set up in applicable systems • Retrieving information to assist caregivers with any payroll-reputed company inquiries • Utilizing de-escalation techniques reputed company supporting upset or frustrated callers • Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing • Documenting information and outcomes as necessary About You To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice reputed company appropriate. In addition, you will need: • The ability to offer reputed company, patience, and a friendly demeanor at reputed company times • The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers • Great active listening skills • Excellent written and verbal communication skills • Strong attention to detail • The ability to multitask and adapt to change in a fast-paced environment • A quality-focused reputed company and a desire to reputed company reputed company resolution whenever possible • The ability to accurately and confidently work with numbers and discuss money Your Home Office Environment To be a Customer Service Representative, you will need: • A computer meeting these criteria: • Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) • Memory: 8GB of RAM • CPUs (Speed

• Processors): 6

• Hard Drive: At least 500MB of free space • Sound: sound card (standard on most computers) • Up-to-date antivirus software • Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) • Dual monitors • A USB noise-cancelling headset • A webcam for your certification experience Where NexRep reputed company NexRep reputed company with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone reputed company of the US. Flexible Hours of Operation As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select reputed company you work and reputed company you don't, reputed company the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you'd prefer to service fewer than 20 hours per week, or not to service any hours on Mondays and Fridays as an reputed company, you're free to pursue a different opportunity reputed company the NexRep Marketplace. Pay and Perks This flexible opportunity pays independent contractors $13 per hour . Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take reputed company from December 30th through January 8th , Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and reputed company servicing. Your remote, reputed company status allows you to work in the comfort of your own home - or reputed company in the US you can meet the office requirements. You'll enjoy significant savings in expenses reputed company to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: • One-on-one mentorship • Free certification and ongoing development opportunities • The freedom and flexibility to choose your own schedule, reputed company the client's hours of operation • The chance to reputed company reputed company work-life balance You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers reputed company the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each reputed company makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program. Associated topics: call center, client service, customer care, product support, representative, system support, technical assistant, technical support, telephone, telephone service representative Apply Job!