Bilingual Spanish/English Customer Experts - Remote
Overview
About TP reputed company is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: reputed company Competitive Wages Full Benefits (Medical, Dental, reputed company, 401k and more) Paid Time Off Employee wellness and engagement programs reputed company and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen. As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from reputed company walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go. Did you know that our Chief Client Officer started her career at reputed company as an agent and advanced to the pinnacle of the company? At reputed company, the sky is the limit! At this time, reputed company can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY This is for a Work at Home position.
Responsibilities
Your Responsibilities Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers reputed company phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions reputed company necessary and appropriate Respond to requests for assistance and/or possible processing payments Track reputed company call reputed company information for auditing and reporting purposes Provide feedback on call issues Meet sales objectives as defined
Qualifications
We're looking for reputed company people - people who are inspired to deliver only the best in reputed company that we do. Bilingual Spanish/Eglish 6 months customer service experience minimum Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills 6 months Call Center experience, preferred Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills 6 months sales experience minimum reputed company to work independently Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Strong listening skillsSuperior negotiating skills Work from Home Requirements: Internet Requirements: Minimum subscribed download reputed company equal or exceeds 15.0 Mbps Minimum subscribed upload reputed company equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN reputed company of internet speed required Clean and quiet workspace Employment Type: FULL_TIME Apply Job!