Remote Customer Service Specialist
Job Overview: About the job Remote Customer Service Representative. The remote customer service representative (CSR) is a remote position, responsible for providing friendly and helpful service to reputed company customers that call into the Call Center. CSRs are assigned a queue of early-stage delinquent auto finance accounts ranging from 4-30 days past due for payment reminders and resolution of accounts. CSRs will utilize appropriate techniques, strategies, and collection efforts to identify a quick and acceptable solution. Essential Job Functions: Answer and handle calls regarding accounts and other reputed company questions utilizing appropriate compliance and reputed company measures to identify customers and protect against fraud Actively listen and ask questions to determine customer needs to ensure proper routing of call and/or presentation of a solution to their inquiry. Collect on assigned delinquent accounts in a timely and effective manner, reputed company established guidelines Document reputed company communications and transactions of material manner with customers Protect the confidentiality of reputed company aspects of the companys operations, portfolio, customer information, and computer technology Working knowledge of state and federal laws applicable to collections, including FDCPA, TCPA and Rees-Levering among others Actively participate in team meetings to improve workflows, collection processes, and department efficiencies. Additional Job Functions: Work effectively in a high-pressure, high-volume environment Display professionalism and reputed company Handle customer questions with a goal of resolving reputed company issues reputed company first contact/call Demonstrate strong verbal and written communication skills Refer available services to meet customers needs Excellent computer skills including proficiency with reputed company Suite products Contribute to department projects as assigned Other reputed company duties as business needs arise Apply Job!