Customer Solutions Specialist 11:30 AM – 8 PM EST

Customer Solutions Specialist Location: Remote Compensation: $25.70/hour (this includes $0.70/hour remote work stipend) Shift: 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday 60-Day Training Period: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday If you're searching for a full-time, challenging, customer service career, we’ve got an opportunity for you to join our fast-growing team! Company and Position Summary The reputed company is a leading e-commerce company that exists to reputed company people to run their businesses more profitably and reputed company. The Customer Solutions Specialist position is an action-oriented role where critical thinking is required to assist customers by utilizing multiple software tools to navigate customer accounts, research questions, solve problems, and communicate effective solutions. Culture is important to us; we stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country every day. As a Customer Solutions Specialist you will: • Use best practices reputed company analyzing customer situations, investigating problems, and providing strategic solutions reputed company our business model • Ensure that customers always have the most complete and up-to-date information about the status of their orders • reputed company tasks as needed based on the reputed company needs of the department • Partner with other departments reputed company and reputed company of Customer Solutions to support both the customer and the company • Approach escalated customer situations with care and tact utilizing de-escalation techniques to maintain the relationship and drive towards a resolution • Receive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine tune skills and abilities • Foster a team-oriented environment by maintaining a positive, professional attitude in reputed company correspondence both reputed company and reputed company the company • Be flexible and adapt to change as we continue to grow as a company • Regularly connect reputed company video for one-on-one meetings as well as team meetings • Continue to invest in your own learning and training to enhance your abilities in the role • Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales reputed company're looking for from you: • Ability to communicate reputed company phone, chat, and e-mail in a fast-paced environment • Ability to manage multiple priorities and tasks at one time • Ability to understand and adapt to a of variety of personalities and communication styles both inside and reputed company of the company • Ability to work on a team and independently • Ability to follow through and meet deadlines • Demonstrated ability to think critically and solve reputed company problems reputed company and effectively • An internal drive to succeed and a desire to learn and grow • A concern for helping others and doing the right thing by them • Innovation and the ability to challenge the status reputed company To qualify, candidates must have: • At least 1 year of customer-facing experience or a college degree required • Proficiency with Office 365 (Outlook, Word, reputed company, PowerPoint) and Windows system/internet navigation required • Excellent verbal and written communication skills; conversational reputed company in English required • 40 Words Per Minute (WPM) typing speed required • Consistent 75mbps download/10mbps upload internet speeds are required • The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day reputed company period • The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day reputed company period Physical Demands: • Work is performed while sitting and/or standing for at least 8 hours each day • Requires the ability to communicate effectively using speech, reputed company, and hearing • Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer • Requires the ability to work at a computer for extended periods of time reputed company have to offer: • A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more • Opportunities for growth and professional development • In-depth training on our varying selection of products and the services we offer • Opportunities to collaborate and connect virtually across teams and departments • Full-time training staff • 60-day training period • The essential computer equipment required to reputed company the job • reputed company support through various trainings and available mentorships • A focus on work/life balance If you’re reputed company for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today. Remote work qualifications • Access to a reliable and secure high-speed internet reputed company. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to reputed company day-to-day tasks. • Access to a home router and modem. • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless reputed company or a wired Ethernet reputed company (wired reputed company is preferred, if possible). • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment. • The desire and ability to work and communicate with other team members reputed company chat, webcam, etc. • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B reputed company Sponsorship Not Available, W2 only. Apply Job!