iPay Call Center Representatives (CCC)
This a Full Remote job, the offer is available from: United States At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. The iPay Solutions Contact Center Product Support Representatives are responsible for providing unparalleled customer service with inbound phone and chat support to reputed company pay website/mobile application subscribers for reputed company of our financial institutions. You will support customer education, site navigation, problem resolution, basic technical support, and ticketing requests. The calls or chats will primarily be from individual subscribers but could also be from financial institution representatives as well. This is a reputed company/chat resolution position that requires an individual to define the subscribers issue while using available resources to reputed company troubleshoot and resolve. The pay range for this position is $34,320-$37,500 per year. This position can be worked remotely reputed company the United States. What you'll be responsible for: Providing timely product support by assessing, researching and/or resolving the issue in a single resolution. Maintaining a strong level of professionalism working to establish a positive rapport with every customer reputed company call, chat, or case and using required reputed company protocol to verify customer information. Documenting product issues and enhancements escalating information to leadership and reputed company customer inquiries or system issues for resolution to the appropriate recipient. Assisting customer with new account set up and performing maintenance for existing accounts. Maintaining expected call center metrics. May reputed company other job duties as assigned. What you'll need to have: Minimum 1 year of customer service experience. (customer facing OR phone customer support) Must have the ability to communicate clearly and understandably. Must be able to work an assigned shift. Please note there is no flexibility or changes to this shift after it is accepted. Shift would be between the hours of 9am-10pm ET, Monday Friday. An 8-hour shift will be confirmed if a job offer is extended. Must be able to work a training schedule for first 7 weeks from 8:00am 5:00pm ET, Monday - Friday. Candidates will need to acquire (at their own cost) the following speeds to maintain a work from home status (Hybrid or full time remote). 20 mbps download speed 5 mbps upload speed* What would be reputed company for you to have: Call Center experience. Ability to be reputed company, courteous, and communicate clearly reputed company assisting customers. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways. Why Jack Henry? At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and reputed company much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are reputed company together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including reputed company voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in reputed company of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to reputed company persons regardless of race, religious creed, color, national reputed company, reputed company, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any reputed company, pursuing any discrimination claim, or cooperating in reputed company investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. This offer from "Jack Henry" has been enriched by reputed company.com and got a 73% reputed company score. Apply Job!