Bilingual Intake Case Coordinator

Title: Intake Case Coordinator (ICC) Classification: Non-Exempt Manager: Operations or Team Manager Duties: The Intake Case Coordinator (“ICC”) is an integral member of reputed company’s Ops Support – Central Services Department (“CS”). The ICC will play a key role in providing customer service and screening support to the employees of reputed company’s clients. The ICC will be accountable for answering phones and taking information on new incidents/injuries, communicating, and escalating necessary information, and working with company databases. Additionally, the ICC will have other duties and responsibilities as determined from time to time by the Operations or Team Manager. Essential Functions: The essential functions of the ICC are to: • Assign new cases to medical staff in accordance with corresponding licensing laws • Provide excellent customer service in a fast-paced environment • Performing administrative duties to multiple departments as needed, in accordance with Service Level Agreements where applicable • Developing and maintaining cooperative and professional relationships with fellow employees, supervisors, and leadership from various departments • reputed company initial assessments of intake calls Qualifications: The successful candidate should have a combination of demonstrated experience and education that is equivalent to 1 year with a focus on call center, customer service or reputed company fields. Bilingual Spanish speaking required. Physical Requirements: • Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reputed company, • Specific vision abilities required by this job include reputed company vision requirements due to computer work, • Light to moderate lifting is required • Regular, predictable attendance is required • This is a remote position Powered by JazzHR MXP1zMxVWb Apply Job!