Patient Account Specialist - Remote?/WA
Position: Patient Account Specialist - Remote (OR & WA) Peace Health is seeking a Patient Account Specialist - Single Business Office for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at Peace Health is $18.76 $28.14. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. Must live within 1 - 1 1/2 hours from a Peace Health facility in Oregon or Washington! Job Summary Works in a call center with patients and/or authorized designees to address payment options, provide insurance setup options and complete related paperwork for both Hospital and Clinic services. Establishes and monitors payment arrangements with patients using guidelines established under the collection policy; resolves patient concerns and third-party issues to achieve a zero-balance account. Ensures acceptable cash flow and appropriate Days in Accounts Receivable via timely follow-up and resolution of balances owed. Details of the position Screens patients and processes Financial Assistance Applications by verifying eligibility per Peace Health policy and in accordance with the Federal Poverty Level. Make manual adjustments to patient accounts in accordance with Financial Assistance Approvals. Communicates with patients via phone, email, My Peace Health , and letters to respond to inquiries or obtain required documents for Peace Healths Financial Assistance Program. Assists patients with the application process for outreach programs and our obligations to maintain certifications as required by the state(s) and/or contractual obligations. Works directly with responsible party to resolve outstanding patient accounts, including making a payment in full or setting up and monitoring payment plans in accordance with Peace Health Policy. Obtains information to secure appropriate payment of accounts by working with insurance companies, government agencies, other departments, providers offices, attorneys offices, patients, and any other parties as necessary. Communicates all necessary requirements needed to support third party and government billing, including workers compensation. Performs data entry, maintains customer databases, and documents all calls. Assists customers with various patient account-related questions by telephone and through written correspondence. Completes adjustments, account notes, balance transfers, claim disposition and other necessary transactions to facilitate appropriate computer system activity. Completes all necessary research, account assignment, etc. for accounts assigned to collection agency, or necessary court documents for patient bankruptcies and probate. May perform skip tracing on patients with return mail; may perform insurance verification. May be responsible for monitoring and negotiating settlements with third parties. Rebills, transfers payments, processes refund requests or adjusts misapplied payments as necessary. Performs other duties as assigned. What you bring Experience Minimum of 1 year Preferred: Experience in collections, customer service, billing or related medical field. Preferred: Familiarity with government, commercial and third-party billing. Skills Proficient use of computers including MS Office applications (Required) Proficiency with 10-key calculators alphanumeric data entry skill (Required) Working knowledge of standard office equipment (Required) Strong communication skills, both verbal and written (Required) Ability to work both independently and interdependently with staff and team members with limited supervision (Required) Excellent problem-solving and critical thinking skills (Required) Working Conditions Lifting Consistently operates computer and other office equipment. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work. Environmental Conditions Predominantly operates in an office environment. Mental/Visual Ability to communicate and exchange accurate information. The worker is required to have close visual acuity to perform activities such as preparing and Apply Job!