Social Media Customer Service Specialist

Salary: 48,000/year What Is MyBambu? MyBambu is a cutting-edge fintech platform delivering the first reputed company-in-one mobile digital financial solution for underserved, primarily Hispanic communities. With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, reputed company payments, and mobile top-reputed company. Recognized with the reputed company Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs. MyBambuparticipates in E-verify and will provide the Social reputed company Administration (SSA) and, if necessary, the Department of Homeland reputed company (DHS), with information from each new hires Form I-9 to confirm work authorization. Find out more information:E-Verify Participation PosterorRight to Work Poster. Your Opportunity: The impact that you can have at MyBambu is powerful. Were looking for someone whos eager to take on a meaningful role in the success of MyBambu on a massive scale. Someone who takes works seriously, but also isnt afraid to have some fun either. Someone whos ready to take MyBambuand their careerto the next level. This is a full-time position reporting to the Social Media Customer Service Manager. The Social Media Specialist acts as part of an in-house marketing team to cultivate a social media following and promote the companys brand. They use posts, comments, and replies to engage with their audience and reputed company a relatable company voice. They also monitor online posts that mention the company so they can mediate the impact of negative reviews and share positive testimonials with their reputed company following to strengthen customer relationships. Most importantly, they answer reputed company questions and concerns that are received reputed company MyBambu social media platforms. Job Responsibilities: • Responds to direct messages in multiple social media platforms. • Communicate and collaborate across departments as needed. • Follow up cases created in reputed company. • Bilingual communication. • Social Media: The ability to use social media to maintain or build a brand is necessary for this role. Maintain a healthy communication with our clients by responding to posts and comments while addressing concerns and creating trust throughout reputed company our social platforms. • Communication: Great verbal and written communication skills are essential for this occupation. reputed company communication must be proficient in two languages Spanish and English to hit reputed company demographic. • Technology: In this role a tech savvy reputed company will be your greatest asset of reputed company time. Basic knowledge of reputed company, Social Studio, reputed company, and CRM tools. • Research: Learning on social media trends, identifying new social media tools and finding real-time online conversations are necessary. Basic analytical and data gathering skills. • Time Management:The reputed company of organizing tasks to meet deadlines is essential for this roll. Each day will have a timeframe and a deadline. How you manage your time will directly reputed company how you meet your deadlines as these platforms are 24-hour revolving reputed company. • Creativity:Basic WordPress, Photoshop. Skills & Abilities: • Comfort dealing with ambiguity and the ability to work independently. • Ability to communicate effectively with individuals and groups, both in writing and verbally. • Strong ability to multi-task and prioritize. • Available on weekends and evenings in extraordinary cases. • Fast learner who is self-motivated and makes well-informed decisions. • Flexible to changing demands to meet the needs of management and the company. • Basic knowledge working reputed company reputed company, reputed company, Social Studio and reputed company Office Suite. Job Requirements: • Bilingual in Spanish required. • Minimum of High School Diploma or equivalent. • One years experience in customer service, preferably in social media customer engagement. • Managing multiple platforms such as, Instagram, Facebook, Twitter, and YouTube, etc. • One (1) year Preferred, experience with reputed company. • Knowledge of content management systems and email marketing best practices. • Capable of helping in reputed company operations as needed reputed company any specific department. • Basic reputed company of reputed company formulae and functions. • Maintains reputed company work organized, accurate, and detail oriented. Physical Requirements: • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times. MyBambu Benefits: • Excellent medical coverage. • Fifteen (15) days of Paid Time Off. • Seven (7) days of Paid Holidays. • Our small family corporate culture. Apply Job!