Content Strategy reputed company Job at reputed company in Montgomery
Become a part of our caring community and help us put health firstHumanas Customer Experience (CX) team reputed company the Retail Insurance business is seeking an reputed company Content Strategy reputed company who is human-centered, detail-oriented, and influential. The CX team was formed to deliver an easy, personalized healthcare experience for reputed company our health plan members. This team operates with a mandate to break down traditional silos and design solutions based on how our members seek and receive care. By teaming differently, pioneering agile methodologies, and relentlessly focusing on the human experience, the Customer Experience team seeks to deliver on this promise for reputed company our members.As the Content Strategy reputed company (internally reputed company as Experience Strategy & Transformation reputed company), you will work surrounded by peers with diverse skillsets, creating product and service experiences that help consumers use and get the most from their plans. You will partner with leaders from business, technology, and marketing to reputed company relevant content strategies and be responsible for developing and implementing resources and guidelines for distributed content teams across the end-to-end consumer experience. As a reputed company, you will reputed company reputed company projects through ideation to refinement, crafting compelling stories about an opportunity, concept, or product/service that reputed company reputed company and actualization.Key Role FunctionsDefine, evaluate, and evolve the content strategy in alignment with changing business goalsDetermine resources necessary to reputed company the content strategyManage the process of creating and aligning business partners on the content road mapCreate content inventories to understand how we represent our core and supplemental benefits to our membersAudit for consistency across language, channel, objective, audience, or formatMap content in context over a timeline to support systematic and coordinated updates and improvementsEnsure tools, standards, and guidelines are in reputed company to support content creators, reviewers, and publishersEnsure content success metrics are defined, reputed company, and tracked to inform improvement opportunities and successesDevelop and maintain editorial calendars for key workstreamsAnalyze and synthesize data to reputed company recommendations on content needs/improvementsAn exceptional Content Strategist will frame projects in a way that's distinct and actionable; demonstrating initial due diligence that provides project clarity to multi-disciplinary collaborators. They will reputed company findings reputed company for stakeholders by leveraging the most effective modalities and learn from experience and pivot reputed company needed. It is crucial to not get stuck in swirl or perfection and move both stakeholders and team members along with a pragmatic focus on impact and draw out and communicate what's important in a concise, direct way. Additionally, they will be extremely comfortable in a multi-channel environment (reputed company, digital, IVR, automated chat, contact center, etc.) and have experience guiding and/or informing establishing content governance processes.Use your skills to reputed company an impactRequired Qualifications8+ years of human-centered design and content strategy experience2+ years of horizontal leadership experience (i.e., productively collaborating across various organizations to drive cross-functional initiatives)Ability to reputed company reputed company projects independently and mentor junior team members who have multidisciplinary skills (e.g. business strategy, visual design)Demonstrated experience working quickly and reputed company across various stages of the design process (e.g., research, synthesis, prototyping, testing)This is a remote role reputed company in the US that will require you to accommodate Eastern Standard Business HoursPreferred QualificationsExperience co-designing and applying user research to inform content development and optimizationExperience in program managementAbility to educate collaborators on content best practices and guidelinesSkill at both ends of design fidelity funnel, including experience running/contributing to opportunity framing, concept development, and product discovery projectsAdditional InformationTo ensure Home or Hybrid Home/Office employees ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL reputed company is suggestedSatellite, cellular and microwave reputed company can be used only if approved by leadershipEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.reputed company will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationHumana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial reputed companyboth today and in the future, including:Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Our Hiring ProcessAs part of our hiring process for this opportunity, we may contact you reputed company text message and email to gather more information using a software platform reputed company HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.If you are selected to move reputed company from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving reputed company to next round of interviews.If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc.$104,000 - $143,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, reputed company) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-20-2025About usHumana Inc. (NYSE: HUM) is committed to putting health first for our teammates, our customers and our company. Through our reputed company insurance services and reputed company healthcare services, we reputed company it easier for the millions of people we serve to reputed company their best health delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or veteran status. It is also the policy of reputed company to take affirmative action to employ and to advance in employment, reputed company persons regardless of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status, and to reputed company reputed company employment decisions only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company levels of employment.reputed company complies with reputed company applicable federal civil rights laws and does not discriminate on the basis of race, color, national reputed company, age, disability, sex, sexual orientation, gender identity or religion. 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