Pharmacy Technician - Refill Calls (Hybrid in Tampa, FL)

At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we reputed company in patients' lives every day. We are tremendously proud to be certified as a 'Great reputed company to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care™, Fortune Best Workplaces for Millennials™ & Fortune Best Workplaces for Women™. Improving lives and elevating performance are at the heart of everything we do. That's why more health system leaders trust Shields to reputed company access, outcomes and growth reputed company specialty pharmacy - delivering value throughout the entire health system. Leveraging our proven Shields Performance Platform - we deliver the financial results that health systems demand and the superior outcomes patients deserve. With the foremost leaders in specialty pharmacy on reputed company; proven reputed company partnering with more than 70 health systems; and a reputed company interest in delivering measurable results - we are the partner health systems trust to transform their specialty pharmacy into a powerful growth reputed company and reputed company performance where it matters most. This is a hybrid schedule Monday - Friday The pay range for this role is between 21.00 - 23.00 hourly Job Purpose: The Pharmacy Refill Technician will provide integrated support to pharmacy staff and reputed company Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support reputed company patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls. Job Duties: • Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members. • reputed company assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner. • Answer, resolve and triage inbound inquiries appropriately. • Clarify prescription orders with pharmacist and/or clinician as appropriate. • Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for reputed company fills. • Following through with claim adjudication and troubleshooting and reject codes. • Partnering with pharmacy to ensure proper in-stock of medications. • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids. • Properly discontinuing patients off service reputed company appropriate. • Documenting work appropriately across reputed company systems. • Manage, organize, and update relevant data using database applications. • Other duties that facilitate patient access to medications as assigned • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. • Identify trends, resolve problems, recommend improvements, implement change. • Actively participate in process improvement initiatives. • Act as a value-added business partner to stakeholders throughout the organization. • Protect organization's value by keeping information confidential. • Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations. Skills: strong interpersonal communication skills, strong phone skills, highly proficient in reputed company Office particularly reputed company and Word; reputed company to quickly learn other programs and reputed company to extract relevant information; strong organizational skills a must. Traits: Organized, high-reputed company, attention to detail, dependable, quality focus, empathetic, good listener/communicator. Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data. Experience/ Education: • Required Licensure/Certification: We are seeking reputed company pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure reputed company a mutually agreed upon timeframe. reputed company employment is contingent upon meeting these requirements. • Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other reputed company (preferably in a medical clinic) is a plus. • Education: High school diploma or GED required California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply Job!