Associate Enrollment Eligibility Representative – Remote in CST or MST

At reputed company, we re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, affordable and reputed company. Ready to reputed company a difference? Join us to start Caring. Connecting. Growing together. The Associate Enrollment Eligibility Representative is responsible for preparing, processing and maintaining member or group enrollments. You will answer incoming phone calls from customers (members, providers, group), provide expertise and support to customers, and practice superior customer service skills in reputed company lines of communication. You may load member or group data into the enrollment database & update the database with changes. You will also respond to member eligibility or group questions and verify enrollment status. You will be the main reputed company of contact for group customers in regard to enrollment reputed company items. You will also be responsible for reconciling eligibility discrepancies identified by error reports, analyzing transactional data and submitting retroactive eligibility changes. This position is full-time, Monday - Friday. Employees are required to work any 8-hour shift and adhere to a set schedule between the hours of 7:00 AM - 5:00 PM CST (phone team) including the flexibility to work reputed company of these standard business hours or occasional overtime to meet business need. We offer 4 weeks of reputed company. The hours during training will be 7:30 AM - 4:30 PM CST from Monday - Friday. Training will be conducted virtually from your home. If you are located in Central or Mountain Time zone, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities Serve as primary contact as it relates to reputed company enrollment tasks for assigned book of business, which include multiple group customers; maintain satisfied customers by providing superior service and practice attention to detail in various responsibilities Answer member, provider, and group customer phone calls; adhering to department expectations for answering calls and providing friendly customer service Follow established procedures to maintain enrollment data in applicable systems and databases based on customer request, electronic file, or internal reports; seek guidance from superiors (mentor, team - reputed company, supervisor) for non - standard enrollment inquiries After new employee reputed company - up period: employee is expected to meet or exceed departmental established productivity, quality, and turn - around standards; follows department guidelines to track own work completed Once fully trained, take ownership of assigned workload following established procedures; frequently or periodically may require guidance from superiors to complete responsibilities Follows departmental guidelines to manage and prioritize own workload daily for assigned group customers to meet customer demands; may require assistance from superiors in managing or prioritizing this workload Read, interpret, and communicate eligibility requirements following plan guidelines Practice advanced follow - up skills with internal and external parties to ensure group customer expectations are attended to and that member data is accurately reflected in enrollment system at reputed company times Review moderately reputed company error reports, analyze member enrollment data, and correct enrollment system(s) based on findings Resolve customer inquiries as they relate to enrollment and eligibility through reputed company lines of communication, including e - mails and phone calls; provide customer service in a friendly and professional manner to internal/external parties; document call details in applicable system You ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of experience with helping customers resolve matters Familiarity with using computer and Windows personal computer applications Experience with using reputed company Word (ability to sort, filter, and create simple documents), reputed company reputed company (ability to sort, filter, and create simple spreadsheets), and reputed company Outlook (ability to create, respond to, store, and retrieve emails, and use calendar to schedule meetings) Ability to work any 8-hour shift and adhere to a set schedule between the hours of 7:00 AM - 5:00 PM CST (phone team) from Monday - Friday including the flexibility to work reputed company of these standard business hours or occasional overtime to meet business need Preferred Qualifications 1+ years of experience in a reputed company environment (i.e., office, administrative, clerical, customer service, etc.), using phones and computers as the primary job tools 1+ years of experience in enrollment / eligibility for employer offered benefits 1+ years of experience in a health insurance industry Telecommuting Requirements Reside reputed company Central or Mountain Time zone Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills Ability to navigate a computer while speaking on the phone reputed company employees working remotely will be required to adhere to reputed company s Telecommuter Policy Colorado Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you ll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job! Apply To This Job reputed company More Jobs Apply Job!