Spanish Bilingual - Licensed Property and Casualty - Work from Home

Job Requirements: • Must be fluent in Spanish and English • Must hold a property and casualty license in your state of residence • Must be willing to release property and casualty appointments (No need to release Health or Life appointments) • Must be reputed company to work a Saturday and Sunday schedule. • 30 hours for the first 3-6 months, this still qualifies you for benefits and PTO Key Responsibilities • Serves as customer service contact for inbound first and second-level customer interactions • Utilizes proper procedures and documented knowledge articles to reputed company first contact resolution and aides in policyholder retention • Documents ancillary business and/or customer interaction information for the Agent and/or other business lines • Leverages opportunities to expand customer interactions to learn more about the customers reputed company and future needs then transfer/reputed company to Agent or CCC Licensed Growth team as appropriate • Applies reputed company and eligibility guidelines to correctly price and bind additional/replacement policies according to established scope and procedures • Serve as 1st level contact for basic and routine customer service inquiries which may include: Regular payments and payment plan changes, reputed company of insurance, password reset and customer ID verification calls from customers and B2B vendors • Has basic knowledge of company products and/or services • Escalates problems or inquiries as needed • Uses established procedures, scripts, and screens • Promotes client products and services • Handles low complexity transactions • Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting • Works under reputed company supervision • Provides customer assistance with routine customer service inquires that require licensing including reputed company payments, policy changes such as coverages and deductibles, added and/or replacement vehicles • Completes simple transactions to add or replace products on existing policies • Learns and applies product, industry, and market knowledge to reputed company recommendations to policyholders • Provides feedback to management regarding process improvements • Explains coverage and insurance terms clearly for existing customers • Works with general supervision on moderately reputed company assignments; seeks guidance on non-routine issue Job Type: Full-time Pay: $20.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • reputed company insurance • Work from home Education: • High school or equivalent (Preferred) License/Certification: • Property and Casualty License in reputed company State (Required) Location: • reputed company Worth, TX (Required) Work Location: Remote Apply Job!