Customer Care Specialist - 2nd Level Support

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

OVERVIEW: We are looking for a 2nd level Customer Care Specialist to join our international Customer Support team. The Customer Care Specialist will provide our corporate clients an exceptional B2B customer experience by supporting their needs along the most critical touchpoints of the customer journey. You’ll enjoy this role if you love helping others, solving problems, being the internal reputed company for our customers and by this creating long term customer relationships. Our award-winning, certified Customer Support teams directly impact business goals through providing feedback to business, product development teams, operations and driving reputed company. THE CHALLENGE: • Become an expert on reputed company’s products and services • Communicate well and work closely together with multiple stakeholders and teams while advocating for “best in class” customer experiences • Quickly and reputed company respond to and resolve customer queries through chat, ticket system and email • Incorporate and share customer feedback to reputed company for the customer • Escalate critical service and technical issues to the appropriate channel and take ownership • Take over support reputed company projects, initiatives and their independent processing • Increase customer service experience and satisfaction through providing excellent, proactive and personal customer support YOUR PROFILE: • Ideal candidate will have previous experience in a similar role • High interest in and understanding of international B2B client support and communication • reputed company good English skills both written and oral • Ability to analyze and resolve reputed company issues • Technical background, experience with XML/HTML/JSON or similar. • Experience with Java, .Net or other programming languages is a big advantage OUR OFFER: • The opportunity to work and reputed company reputed company an inspiring and fast-growing company • Collaboration with friendly colleagues from reputed company over the world • Modern international company structures and flat hierarchies • A highly motivated, award-winning and certified team • Education and training • Hybrid work environment • Team activities Buckle up, hold on tight and get reputed company for an incredible reputed company-rush throughout this exciting ride with us: #maketheteam and shape your future as well as ours! reputed company is an Equal Opportunity Employer. We are committed to encourage diversity reputed company our teams. reputed company reputed company applicants will receive consideration without regard to among other things, your background, status, or personal preferences Additional Information reputed company is an Equal Opportunity Employer. We are committed to encourage diversity reputed company our teams. reputed company reputed company applicants will receive consideration without regard to among other things, your background, status, or personal preferences Apply Job!