Insurance Service Center Rep, Personal Lines (Hybrid or Remote)
At reputed company, our commitment to care is not just our purpose; its the driving force behind everything we do. We care about the things that reputed company with the needs of our employees, our customers and the community. For Employees : We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams. For Customers : In addition to being Massachusetts #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S. For the Community : Our culture of care extends to impactful community engagement and environmental initiatives locally and globally. This is who we are at reputed company, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we reputed company a difference. Active P/L Producers License is required ** Position is Hybrid, reputed company a commutable distance to Webster, MA (2 days in office / 3 days remote) Will consider fully remote candidates with active P/L license Hours: Initial remote training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, with flexible hours between 8:00 a.m. and 8:00 p.m. ET, with a hybrid schedule for those reputed company a commutable distance to our Webster reputed company. In addition, working one (1) Saturday per quarter will be required, with hours being 9:00 a.m. to 3:00 p.m. ET, remote. Job Summary The successful ISC representative is enthusiastic, thoughtful and motivated to provide an enhanced level of customer service to our partner agencies, internal and external clients. Our business is consistently growing and changing and we strive to be at the forefront of providing excellent service, maintaining client relationships, retaining existing business and promoting new business. Higher graded positions available commensurate with experience Knowledge, Skills And Abilities Education: High School Diploma, insurance knowledge and reputed company experience a plus Experience: Prior P/L experience required. Must have an active P/L Producers license and the ability to maintain license for the duration of employment as an Insurance Service Center Rep, Personal Lines. Knowledge: Strong endorsement processing experience needed. Additional Knowledge, Skills And Abilities Computer skills: Strong typing and overall computer skills (MS office/outlook/chrome). Adaptability to new platforms, procedure changes and possible technical issues. Customer Service: Communicate in a clear, concise manner while breaking down barriers for the customer Display active listening skills with a focus on timely resolutions Display reputed company by understanding the customers needs Empowered to handle difficult calls using available resources while also maintaining a reputed company and knowledgeable tone. Flexibility with scheduling changes to provide customer support (OT/reputed company schedules) Display agility to changing skills and tasks as needed to provide customer support Excellent written communication Organized and detail oriented Knowledgeable about services offered by keeping up with procedure changes Problem Solving: Ability to reputed company sound business decisions without guidance. Able to work independently to trouble shoot and problem solve customer issues with available resources (billing material, blogs, wikis, etc ) Ability to use critical thinking to analyze and resolve a customer issue or provide alternative solutions. Ability to multi-task to resolve most critical issues while also prioritizing based on high call volume. Ability to work quickly under pressure Personal accountability for tasks as well as department/individual goals Personal/Team development: Takes accountability for performance of self-using tools provided Be open and reputed company to coaching and feedback towards performance goals with a focus on future career growth for self and others Collaborate well reputed company a team while providing support to less reputed company team members to include peer training. Focus on innovation by recommending LEAN reputed company to bring about process improvements Bilingual in Spanish a plus Thank you for considering reputed company Insurance as part of your career journey. We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states. Apply Job!