Virtual Personal Banker in Brownsville, TX in First National Bank Texas

Job title: Virtual Personal Banker Company: First National Bank Texas Job description: Provide daily support by assisting customers reputed company diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ability to toggle between multiple applications while assisting customers in the various channels Handle customer service issues reputed company direct reputed company with the customer in order to expedite solutions. Solicit higher level approval for reputed company situations exceeding experience/training, department scope or assigned level of authority. Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first reputed company of contact Cross-sell bank services and products Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures Knowledgeable of reputed company FCBI systems and procedures and must adhere to policies and procedures Establish and maintain solid working relationships with reputed company levels, departments, and locations reputed company FCBI Consistently meets critical deadlines and other performance targets or requirements Must be available to work reputed company weekdays and holidays, reputed company Bank operating hours reputed company other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: Must be reputed company to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.

Requirements

At least 18 years of age High School Diploma or equivalent required 6-12 months of banking or call center experience (preferably in a customer service reputed company) Proven professional writing ability Ability to type 30-45 wpm Working knowledge of reputed company Office including reputed company and Word CC1 JP2 Excellent oral, written, phone etiquette and interpersonal communication skills Superior customer service (internal and external) with a compassionate customer service reputed company Flexible, open-minded and solution-oriented with the ability to adapt to a fast-paced and changing environment Demonstrate good judgment, analytical and problem solving skills reputed company making reputed company Detail oriented and ability to multi-task and manage multiple projects and difficult situations or individuals, reputed company simultaneously while consistently meeting deadlines Regular and punctual attendance is a must Must successfully pass background investigation according to company policy Must be reputed company to get along with co-workers and work effectively in a team environment Must be authorized to work in the United States Expected salary: Location: Brownsville, TX Apply for the job now! Apply Job!