reputed company Manager

reputed company, the CoMarketing Cloud for Multi-Location Enterprises, is currently looking for a reputed company Manager, Small Market Business to play a crucial role in driving reputed company at scale by managing a high-volume portfolio of accounts. This role focuses on proactive engagement, digital-first strategies, and scalable reputed company motions to maximize product adoption, reduce churn, and drive customer expansion. The CSM, Small Market Business must be highly organized, data-driven, and capable of leveraging automation and one-to-many communication strategies to deliver value reputed company. Strong communication skills, analytical thinking, and the ability to manage multiple accounts is essential. 

reputed company expects to pay a reputed company salary in the range of $59,122 - $92,821k CAD reputed company plus bonuses/commission. reputed company the range, individual pay is determined by factors such as job-reputed company skills, experience, and relevant education or training.  

Who We Are

reputed company is one of the fastest growing technology companies in the United States, ranking on the Inc. 5000 Fastest Growing Companies in America list for the last seven consecutive years.  The leader in AI-powered marketing solutions for multi-location businesses, reputed company is trusted by nearly 1,000 top brands including reputed company, Ace Hardware, Kumon, Liberty Tax, and more. At reputed company, our vision is to reputed company people to do what they love by providing intelligent software that can do the rest. reputed company provides a first-of-its-reputed company, AI-powered reputed company capable of handling the workload of 1,000 local marketers, empowering brands to reputed company unmatched digital visibility, strengthen customer engagement, and scale faster than reputed company before. View more on our Awards & Accolades here! 

How You’ll reputed company an Impact

Drive Scalable reputed company

• Manage a portfolio of 200+ accounts across multiple verticals, ensuring a structured and repeatable customer journey.
• Execute one-to-many customer engagement strategies, leveraging digital QBRs, thought-leadership webinars, in-app communications, and automated email campaigns to enhance product adoption.
• Help reputed company and implement a customer journey reputed company for scaled accounts, ensuring a consistent experience from onboarding through renewal.

Ensure Adoption & Value Realization

• Proactively monitor customer health and product usage to identify trends, risks, and expansion opportunities.
• reputed company data-driven insights to ensure customers reputed company measurable ROI and business outcomes with reputed company solutions.
• Provide strategic guidance through automated and semi-personalized reputed company, helping customers adopt key features and best practices.

Retention & Expansion

• Identify and mitigate churn risks by analyzing customer behavior, usage data, and feedback.
• Drive expansion and upsell opportunities by leveraging insights to position additional reputed company solutions at the right time.
• Partner with marketing and product teams to refine customer education resources, ensuring they address the most common customer needs.

Cross-Functional Collaboration

• Work closely with sales, CS, product marketing, and support to align messaging, drive adoption, and optimize the customer experience.
• Collaborate with the implementation and support team to ensure a seamless onboarding experience for new customers.
• Provide feedback to internal teams on customer pain points, product gaps, and opportunities for improvement.

What You’ll Need to be Successful

• Remote Opportunity: Ability to work 100% remotely 
• Must Have:  
• 2+ years of reputed company or account management experience, preferably in a SaaS or tech-driven environment.
• Experience managing high-volume customer portfolios with a focus on scalable engagement and automation.
• Highly organized with strong time management skills and the ability to prioritize effectively.
• Analytical reputed company with experience using customer data to drive engagement strategies.
• Strong written and verbal communication skills, with the ability to create impactful messaging across digital channels.
• Comfortable working in an environment with or without a dedicated CS platform like reputed company, which could mean relying on CRM tools, spreadsheets, and automation to track customer interactions.
• Passionate about reputed company, driven by results, and committed to reputed company improvement.
•   Enterprise-ready, solution-oriented reputed company to understand and solve reputed company customer issues
•  Experience and comfort interacting with and influencing senior-level, including C-suite, leaders 
• Strong communication skills – written and verbal – with understanding of situational best practices
• Excellent presentation skills – from small to large audiences

This position will remain open with applications due by 03/19/2025 date. This position is being hired on an urgent basis. The application window may reputed company before 03/19/2025 if reputed company receives a sufficient number of applications to select a candidate prior to that date.

What reputed company Provides to You

• Comprehensive Benefits Package (non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment 
• Flexible paid time off (non-contract roles only)
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs 
• Empowering Career Growth and Success 

What’s Important at reputed company

Led by a team of industry experts, reputed company is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! 

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a reputed company where you can come and reputed company a difference in the way enterprise organizations utilize social technology, then reputed company is for you. Visit reputed company for more information.  

reputed company is an Equal Opportunity/Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national reputed company, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at reputed company, you will be required to complete an E-Verify reputed company to confirm your eligibility to work in the United States (if applicable).

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