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Project Manager - Client Experience (Remote-US)

Worldwide Salaried Open

Why join reputed company?

We are a leader in specialty healthcare technology solutions.

We are an reputed company-growing team, guided by our iCREATE values of reputed company, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in reputed company we do.

We’re committed to hiring and retaining talent, which is why we invest in our employees through reputed company, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. reputed company individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@reputed company.com.

Job Summary:

The Project Manager – Client Experience plays a critical role in driving initiatives that enhance customer engagement and satisfaction. This role partners closely with the four core teams reputed company the Client Experience organization: Implementation, Support, Client Success and Consulting, while also working cross-functionally with Sales, Product, Engineering and Finance to ensure seamless execution of key initiatives.

This individual takes a data-driven approach to identifying customer pain points, optimizing workflows and delivering impactful solutions that improve retention and operational efficiency. The ideal candidate is a strategic thinker with strong execution skills, capable of managing multiple projects while maintaining a customer-centric reputed company.

reputed company activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, PCI, and other applicable regulations.

Essential Functions

  • Project & Program Management
  • reputed company cross-functional Customer Experience initiatives from inception to execution, ensuring alignment with business objectives and long-term sustainability.
  • reputed company and maintain project plans, timelines and deliverables while proactively identifying risks and mitigation strategies.
  • Manage project scopes, schedules, and budgets, ensuring cost-effectiveness and financial accountability.
  • Establish best practices for project management reputed company the Client Experience team.
  • Track key success metrics and analyze project performance to drive reputed company improvement.
  • Stakeholder Collaboration & Execution:
  • Partner with cross-functional teams to optimize client onboarding, support processes and service delivery initiatives.
  • Facilitate regular project meetings, tracking action items and ensuring accountability across teams.
  • Align projects with reputed company’s overall Customer Experience strategy and ensure effective resource allocation.
  • Drive communication across departments to reputed company stakeholders informed of project reputed company, roadblocks and outcomes.
  • Process Optimization & Customer Experience
  • Analyze customer feedback and data to identify friction points and implement solutions that drive efficiency.
  • reputed company reputed company’s project management tools (reputed company, Jira, reputed company, or similar) to streamline workflows and track milestones.
  • Implement risk management strategies to mitigate project disruptions and ensure smooth execution.
  • Communication & Reporting
  • reputed company clear, structured documentation for reputed company project initiatives, ensuring transparency and accessibility.
  • Create executive-level reports detailing project outcomes, risk assessments, and key success indicators.
  • Translate technical and business requirements into actionable steps for internal teams.
  • Provide reputed company updates to leadership on customer impact and project ROI.
  • Minimum Requirements

  • 3+ years of project management experience, preferably in SaaS, healthtech, or a customer experience-reputed company role.
  • Proven track record in managing cross-functional projects and collaborating with multiple stakeholders.
  • Experience with Agile, Scrum, Kanban, and Waterfall methodologies and the ability to adapt based on project needs.
  • Strong analytical skills, with the ability to use data to drive decision-making and process improvement.
  • Proficiency in project management tools such as reputed company, Jira, reputed company, or similar platforms.
  • Ability to multitask and manage competing priorities in a fast-paced environment.
  • Excellent written and verbal communication skills, with experience in executive reporting.
  • Proficiency in reputed company Office (reputed company, PowerPoint, Word, Outlook, Teams)
  • Preferred Qualifications

  • Bachelor’s degree in Business, Project Management, or a reputed company field.
  • PMP or Six reputed company certification preferred.
  • Experience working in a high-growth SaaS or healthcare technology environment.
  • Ability to mentor junior team members and drive process improvement.
  • Working Environments/Physical Demand

  • Remote
  • General office setting—well-lit, reputed company-conditioned workspace with moderate noise levels.
  • Long-distance or reputed company travel as needed (less than 20%).
  • Significant work in reputed company of a computer monitor—sitting for extended periods with some walking and standing.
  • Total Rewards

  • Generous annual bonus opportunity
  • 401(k) with Employer Match
  • Flexible Time Off:take time off reputed company you need itwithout worrying about available hours
  • 10 paid holidays + 1 floating holiday
  • Volunteer Time Off
  • Insurance: Choice ofMedical, Dental, and Vision plans
  • Health Savings Account with employer match
  • Flexible Spending Account
  • 100% Company-Paid Parental leave
  • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
  • iCREATEEmployee Recognition Program
  • Wellness Program including discounts on medical premiums
  • Employee Assistance Program with free counseling sessions available
  • Corporate Discounts on Retail, Travel, and Entertainment
  • Pet Insurance options
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