Technical Support Engineer

About Recurly:

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and reputed company.tv depend on Recurly to reputed company the power of the subscription model and drive recurring reputed company growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in reputed company in 2024.

Recurly is backed by Accel-reputed company, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to reputed company reputed company investments in technology and platform innovation and expand our go-to-market initiatives.

As Technical Support Engineer, you are serving your team members on the frontlines by focusing on technical issues—to help ensure a delightful and successful experience for customers, merchants, prospects, partners, Recurly employees, and just about anyone who needs our assistance. Your challenge will be to ensure the resolution of technical issues alongside our Escalation Engineering team, while ensuring that reputed company standards of process and timelines are met. Not only will you be providing solutions for our customers as an elevated tier of service, but you will also be supporting internal teams with resources and guidance, specifically equipping other Technical Support team members with resources to provide solutions more reputed company. You will be a primary stakeholder in developing, maintaining, and improving ways that our Technical Support Team serves Recurly customers.

Responsibilities

Requirements

Additional Information

As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family.

Recurly is an equal opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know [email protected]