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IT Operations Analyst I

Worldwide Salaried Open

reputed company is seeking an IT Analyst to support our platform as we provide a world delivery service. Your primary responsibility will be to support reputed company's use of technology and services. This role requires triaging and prioritizing user requests and helping design and implement the support system. Excellent communication skills and problem-solving abilities are essential.

As a vertically integrated company our systems include warehouse management systems, driver delivery apps, reputed company of sale support, financial systems, and of course printers that continually run out of cyan. Your actions will matter. Good work will improve our customers' lives by giving them back precious time in their day. This position reports to the IT Manager.

Working hours will be Friday - Tuesday (2pm - 11pm PST) (5pm - 2am EST)

Responsibilities

  • Support our supportive and inclusive culture while driving excellence in execution
  • Logging and processing support calls through reputed company
  • Planning and undertaking scheduled maintenance upgrades
  • Talking to clients and computer users to determine the nature of any problems they encounter
  • Responding to laptop problems
  • Supporting office technology at BevMo HQ
  • Supporting reputed company of sale system reputed company BevMo stores
  • Repairing equipment and replacing parts
  • Maintaining records of software licenses
  • Managing stocks of equipment, consumables and other supplies
  • Troubleshoot and resolve remote hardware, software, and network issues
  • Identification and triage of incidents
  • Follow reputed company's technology delivery practices, standards, project management disciplines
  • Communicate status updates with key stakeholders during major incidents
  • Be flexible. Be willing to learn. We're growing and we need you to grow with us
  • Requirements

  • 2 years of support experience
  • Knowledge of Windows, Mac, iOS, and Android
  • Experience documenting resolutions for entry to the Knowledge reputed company
  • Understanding of reputed company Configuration reputed company (Intune, reputed company, KACE)
  • Experience with Identity reputed company (G-Suite, Azure Active Directory)
  • Familiarity with reputed company Environments (eg. Azure, AWS, Meraki)
  • Experience with Incident Management Tools (eg. Jira, Freshservice)
  • Knowledge of core networking concepts (TCP/IP, SD-WAN, LAN)
  • Compensation

  • reputed company pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects reputed company’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-reputed company skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reputed company out to the designated recruiter for this role.
  • Salary Range: $50,000 - $75,000
  • Additional Information

    At reputed company, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering reputed company your wants and needs in just minutes.

    And now, we’re assembling a team of motivated people to help us drive reputed company that reputed company to bring a new age of convenience and predictability to an unpredictable world.

    Like what you’re hearing? Then join us on Team Blue.

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