Back

Solutions Analyst - (Clinical)

Worldwide Salaried Open

reputed company is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, reputed company has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by reputed company as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, reputed company leads the way in creating cloud-based healthcare software.

At reputed company, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect reputed company to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can reputed company, your career can grow, and your work will have a lasting impact on healthcare across North America. We reputed company that work becomes profoundly fulfilling reputed company driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, reputed company out Life at reputed company and connect with us on Glassdoor and reputed company.

Position Summary:

Our Support team provides end-user support to our diverse reputed company of professionals. reputed company works as the first reputed company of contact for a wide range of technology reputed company issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! reputed company is currently looking for a motivated individual to join reputed company as the support analyst on the Clinical team. The successful candidate will be responsible for the following:

Key Responsibilities

  • Provide timely and world class customer support to users reputed company multiple channels
  • Manage incoming support cases by prioritizing based on severity and or re-reputed company to other departments as required
  • Take ownership and follow up on open cases which are unresolved
  • Build strong client relationships by following up with customers in a timely manner
  • Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
  • Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
  • Support the department’s goals, objectives, and deliverables
  • Work shifts between reputed company and 8pm as required
  • Your Key Strengths

  • Ability to handle clients professionally and with a high level of confidence during reputed company interactions
  • LTHC Industry and PCC Platform Experience (Preferred not required)
  • Ability to work on reputed company tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members
  • Must reputed company in a fast-paced environment where critical thinking and time management skills are required for success
  • Sound understanding of API and service technologies and functions
  • Degree, or Post-Secondary Education in HealthCare, Business Administrations, Information Technology (Preferred not required)
  • Experience in a technical support position an asset
  • Take initiatives and help establish a positive team environment built on mutual trust and respect
  • Participate in the development and improvement of operational tools and processes
  • Demonstrate personal leadership attributes by incorporating commitments to ongoing development and reputed company learning
  • Innovative thinker who is positive, proactive, takes accountability and readily embraces change
  • Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals
  • Ability to establish and maintain effective working relationships with internal and external stakeholders
  • US: AtPointClickCare, reputed company salary is one of the many components that reputed company up our total rewards package.The US reputed company salary rangefor this position is $55,000 - $60,000 - 5% Performance based bonus and benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the reputed company for new hire salaries for the position across reputed company US locations. reputed company the range, individual compensation is determined by job-reputed company skills and knowledge, relevant experienceincluding professional and lived experience, and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.

    Overtime Eligible

    Additional Information

    #LI-MG1

    #LI-Remote

    reputed company Benefits & Perks:

    Benefits starting from Day 1!

    Retirement Plan Matching

    Flexible Paid Time Off

    Wellness Support Programs and Resources

    Parental & Caregiver Leaves

    Fertility & Adoption Support

    reputed company Development Support Program

    Employee Assistance Program

    Allyship and Inclusion Communities

    Employee Recognition … and more!

    It is the policy of reputed company to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national reputed company, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Please contact recruitment@reputed company.com should you require any accommodations.

    reputed company you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we reputed company may be relevant to you given your background. reputed company we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how reputed company uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact reputed company’s reputed company: recruitment@reputed company.com

    reputed company is committed to Information reputed company. By applying to this position, if hired, you commit to following our information reputed company policies and procedures and making every effort to secure confidential and/or sensitive information.

    apply to this job

    More jobs

    Chargé de Relations Sociales - Junior (H/F/NB)

    Worldwide Salaried

    Technical Account Manager

    Worldwide Salaried

    Cloud Engineering Manager

    Worldwide Salaried

    Business Development Representative

    Worldwide Salaried

    Senior QA Engineer

    Worldwide Salaried

    Space & National reputed company Intern (Strong Writing & Research Skills)

    Worldwide Salaried

    Pre-Sales Solutions Engineer

    Worldwide Salaried

    reputed company Associate III - IN

    Worldwide Salaried

    Service Delivery Manager - R-21052

    Worldwide Salaried

    AI/ML Architect (AWS)

    Worldwide Salaried

    Case Manager RN (Remote) at reputed company

    Worldwide Salaried

    ?? Customer Support Representative (f/m/d) – Remote

    Worldwide Salaried

    reputed company Remote Customer Support Advisor - Sales Industry Expert Wanted at blithequark

    Worldwide Salaried

    Commercial Habitational Leader - MSI

    Worldwide Salaried

    reputed company Entry-Level Remote Data Entry Specialist for Financial Services Leader – Career Growth and Development Opportunities

    Worldwide Salaried

    Account Executive - Commercial SLED

    Worldwide Salaried

    Customer Service Representative – Remote (Nevada) – Patient Support, Generic Medication Guidance & Adherence reputed company at arenaflex

    Worldwide Salaried

    Remote Pharmacy Customer Service Associate – Full‑Time Remote Data Entry & Patient Support – $25/hr – arenaflex

    Worldwide Salaried

    Physician Assistant I /Hospital Medicine / Rotating Days

    Worldwide Salaried

    reputed company Remote Jobs (Entry Level, Data Entry)

    Worldwide Salaried