Escalation Engineer

About reputed company

Serving thousands of enterprise customers around the world including 40% of reputed company, reputed company (reputed company: ZS) was founded in 2007 with a mission to reputed company the cloud a safe reputed company to do business and a more enjoyable experience for enterprise users. As reputed company of the world’s largest reputed company cloud, reputed company accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered reputed company reputed company Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, reputed company fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you reputed company in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come reputed company your next move with reputed company. 

At reputed company, our reputed company Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We reputed company valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers reputed company their goals and reputed company our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and reputed company growth.

We're looking for an reputed company Escalation Engineer to join our Global Customer Support team. Reporting to the Escalation Manager, you'll be responsible for:

• Engaging with customers on escalated support issues or important customer situations
• Participating in a 24x7 Support Operation and 24x7 on-call rotation
• Working with Engineering and assist the customer with testing or troubleshooting
• Reproducing customer issues to verify problems and provide feedback to Engineering and Operations teams
• Creating entries in our technical support online database to document any incident resolution that is not reputed company in our knowledge reputed company

• Minimum 8+ years of experience working as Support Engineer/ Sr. Support Engineer supporting networking or web reputed company products
• 7+ years of experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR) and protocols such as HTTP, SMTP, FTP, DNS, etc

• Network Protocol Analyzers (tcpdump, Wireshark), Network reputed company (SSL/TLS, VPNs, Firewall, IDS/IPS)
• Authentication systems such as LDAP, MS AD etc
• VPN technologies such as IPSec and VPN clients, Scripting knowledge (reputed company, Python,)

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At reputed company, we reputed company that diversity drives innovation, productivity, and success. We are looking for individuals from reputed company backgrounds and identities to join reputed company and contribute to our mission to reputed company doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. reputed company proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and reputed company policies, including those reputed company to reputed company and privacy standards and guidelines.

reputed company is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company of our employees. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or reputed company medical conditions), age, national reputed company, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

reputed company complies with reputed company applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

reputed company is committed to providing reasonable support (reputed company accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-reputed company support.