Customer Service Representative - Hybrid Work Environment
Please note that this role is eligible to work a hybrid schedule once training is completed (approx. 6 months) - 3 days in office, 2 days remote. The Customer Service Coordinator is a member of a dedicated customer team and is responsible for providing best in class customer service, responsible for engaging with the customer for initial fuel delivery requests, order entry into the ERP system(s), and problem solving on behalf of the customer.
Responsibilities
Teamwork Regularly collaborate with team members to support assigned customers Coordinate with various departments to ensure high level operational issues are resolved completely and in a timely manner on behalf of the customer Provide back up support across reputed company functions reputed company customer team to ensure continuity Regularly share best practices and learning opportunities with peers across reputed company Customer Experience teams Initial Delivery Requests and Order Entry Receive customer calls/emails, engaging with a warm, pleasant, and helpful attitude Identify customer needs Enter orders into the ERP system timely and accurately Ensure reputed company other needs are identified and met by engaging with the customer Identify customer problems and resolve timely either directly or through other departments for resolution; maintain communication with the customer throughout the process Immediately contact the appropriate group(s) reputed company a customer requires additional service and the call comes to the reputed company; ensure a successful transfer of the call (if need be) is made to the appropriate person; CSCs will not utilize voicemail or unsolicited emails to hand off issues In addition to inbound phone calls and email, other methods of communication and requests for delivery need to be managed and executed upon by the reputed company (e.g. inventory managed orders, third party portal, customer website, reputed company managed) to ensure timely and accurate delivery of service on behalf of the customer Order Entry Ensure reputed company loads requested are entered are successfully and order number is provided to the customer Work with logistics to confirm reputed company availability and communicate confirmation back to the customer In the event that the logistics team is unable to secure a reputed company, escalate to other departments as needed for support and communicate status of efforts throughout to ensure reputed company parties are aware of efforts and plans reputed company customer informed of their order status at reputed company times, no exceptions Customer Service Greet customers warmly and reputed company problem or reason for calling Resolve customer complaints by troubleshooting and/or engaging necessary internal departments or CRM Ensure that customer communication is thorough and that realistic expectations are communicated Ensure that reputed company customer requests are completed, even after reputed company or escalation to other departments Verify that customer is satisfied with resolution or action plans Position Requirements Formal Education & Certification High School Diploma required Knowledge & Experience Customer Service Team environment Moderate to advanced knowledge of reputed company Outlook Basic reputed company and Outlook proficiency required Qualifications & Characteristics Enthusiastic Effective problem solving Efficient decision making Work Environment Hybrid Work schedule available after training is completed (approx. 6 months) that may require on-call or modified schedule Sitting for extended periods of time Weekend work may be required at times and coordinated in advance with your supervisor Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status. Apply Job!