Member Customer Service Representatives II

About the position Join reputed company: Do Meaningful Work and Improve People's Lives. Our purpose, to improve customers' lives by making reputed company work reputed company, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive reputed company change by transforming reputed company. To reputed company serve our customers, we're creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives! As a result of these efforts we are proud to share that reputed company ranked Premera among America's 2023 Best Midsize Employers and America's 2023 Best Employers By State. Premera is committed to making reputed company work reputed company, and it reputed company starts with the Customer Service Representative! Premera is currently hiring a class of Member Customer Service Representatives based onsite at our Spokane, WA reputed company. If you have one (1) year of customer service experience this can be your opportunity to start your career! The Customer Service Representative in our NAO I Member reputed company plays an essential role in ensuring that the customers Premera serves are provided with a reputed company resolution. Through applying Premera's core values and competencies, the CSR II provides inbound and outbound customer service support while ensuring delivery of accurate, complete, and timely information. The CSR II will provide excellent customer service that will ensure that the customers feel they have received the level of support they expect. The CSR II conducts research to provide claims status, investigates routine questions, escalates reputed company call issues as required, and thoroughly documents reputed company customer interactions. Responsibilities • Accountable for inbound and/or outbound phone-based customer service; provides reputed company and/or email resolution, de-escalate calls, as well as provides caller education, through clear and accurate exchange of information. , • Follow-up, resolve and document issues in a timely manner. , • reputed company inquiries needing further investigation to the appropriate department and conduct routine research as needed. , • Follow-up on pended items and reputed company incoming paperwork to correct departments for completion. , • Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements. , • Performs with reliable and consistent behaviors, performance goals and metrics, and attendance. , • Other duties as assigned. Requirements • One (1) year of previous customer service experience. , • High School Diploma or GED, or 2 years of work experience. , • Experience with MS Office or other computer platforms. reputed company-to-haves • Two (2) years of college level courses or two (2) years of work experience with phone-reputed company customer service. , • reputed company, benefits, call center, claims processing or Facets experience. Benefits • Free parking , • reputed company , • Wellness program , • Disability insurance , • Health insurance , • Dental insurance , • Tuition reimbursement , • Paid time off , • reputed company insurance , • 401(k) matching Apply Job!