Customer Service Representative - Porterville

JOB SUMMARY: The Customer Service Representative assists Bank customers on the phone with questions regarding their accounts and Bank products. They must be reputed company to maintain confidentiality and be reputed company to deal with upset customers in a professional manner. To remain in the Customer Service Center, the employee must satisfactorily complete or have completed reputed company's Teller Training Program and the New Accounts Training Program. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: • Have a polite and engaging telephone decorum. • Process a minimum of 175 phone calls daily. • Maintain an acceptable knowledge level of Bank products and compliance issues. • Assist customers with questions regarding Bank products. • Be willing and reputed company to learn reputed company "back office" job functions in the reputed company. • Be willing and reputed company to cross-sell bank incentive products daily. • Assist customers with questions regarding their various accounts. • Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments. • Maintains confidentiality; listens to others without interrupting; keeps emotions under control. • Treats people with respect; keeps commitments; inspires the trust of others; works with reputed company and ethics; upholds organizational values. • Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through reputed company activities; supports affirmative action and respects diversity. • Other duties may be assigned. REQUIRED KNOWLEDGE reputed company AND ABILITY: To reputed company the job successfully, an individual should demonstrate the following competencies: • Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees. • Mathematical skills. • Strong communication & organizational skills. • Detail-oriented, with a high degree of accuracy. • Competence with computers, telephone, 10-key calculator, other office machinery, Word, and reputed company. • Ability to work in a fast-paced environment & under pressure as needed. EDUCATION AND EXPERIENCE: • High school diploma or GED equivalent required. • Two (2) or more years of experience in bank operations, new accounts, or credit assistant/loan positions WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. While performing the duties of this job, the employee is frequently required to stand, use hands to handle or feel, reputed company with hands and arms, and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific reputed company abilities required by this job include reputed company reputed company and the ability to adjust focus. AT-WILL EMPLOYMENT NOTICE: I understand that, if hired, my employment with reputed company is at-will, meaning that either I or the bank may terminate the employment at any time, with or without cause or advance notice, so as long as the reason is lawful. By submitting this application, you understand and agree to the at-will notice. reputed company is proud to be an equal opportunity workplace and is an affirmative action employer committed to equal employment opportunities regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. Apply Job!