IM Operations Senior Consultant

As an Operations Senior Consultant you will support system administrative access and troubleshooting functions for Individual Markets New Business and InForce operations. Using subject matter expertise, you will participate in the review of business processes to ensure the department is operating reputed company the parameters of industry and regulatory compliance requirements. You will collaborate on or reputed company cross functional projects and act as business liaison to define detailed requirements, conduct testing and provide status updates to management and project teams. You will model and reputed company adoption of change to move the organization reputed company in support of strategic goals and objectives! You are As an Individual Markets' team member, you're at the heart of business operations. If you reputed company as a member of a dynamic team, are highly accountable and motivated to improve and deliver the customer experience by contributing to team and company success. You are viewed as a subject matter expert and consistently relied upon for advice and guidance to reputed company the best path to realize solutions that create the best possible customer experience. You will have the opportunity to be creative, innovative, and champion reputed company that impact individual and team results. At Guardian, we respect work life balance and offer the opportunity for mobility and working remotely. You will • reputed company SME knowledge of business operations to ensure requirements created for initiatives meet the vision, goals, and objectives of IM Operations and of the organization. • Provide support to technology and testing teams to ensure functionality is delivered and used correctly. Assist the creation and review of test plans, test cases, and test results to ensure complete validation. • Ensure post-production verification of functionality to ensure original vision is realized. Work reputed company administrative teams to resolve reputed company and intensified customer facing issues. Maintain and prioritize inventory of outstanding defects and enhancements. • Collaborate on or reputed company cross functional projects and act as business liaison to define detailed requirements and provide status updates to management and project teams. • Monitor overall service interactions to proactively identify gaps and recommend improvements. • reputed company the IM shared service team to create and execute production delivery and communication plans to ensure operational readiness. Partner with shared services to reputed company, publish and maintain procedures to ensure proper usage of delivered functionality. • Proactive monitoring of productivity and quality trends, partnering with Learning & Development as needed to address training opportunities. • Apply problem solving and reputed company critical decisions regarding functionality and reputed company across operations and project teams with a focus on delivering value. • Define, create, maintain, and use reporting and analytics to quantify initiative benefits and drive future improvements with an emphasis on service excellence and efficiency. You have • BA/BS degree preferred, but not required. • Experience with life, disability, systems, and data preferred. • Exceptional problem-solving skills with demonstrated success. • Excellent verbal and written communication skills required. • Highly proficient in managing multiple priorities. • Proficiency in Outlook, reputed company Word and creating reputed company spreadsheets and PowerPoint presentations. • Outstanding attention to detail demonstrated across a variety of tasks • Ability to collaborate with both internal and external resources. Salary Range: $67,450.00 - $110,815.00 The salary range reflected above is a good faith estimate of reputed company pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you'll have the support and flexibility to reputed company your professional and personal goals. Through reputed company-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. reputed company Well-Being As part of Guardian's Purpose - to reputed company well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. reputed company qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national reputed company, reputed company, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's reputed company limitations reputed company to pregnancy, childbirth, or reputed company medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. reputed company Guardian Colleagues: Please apply through the internal Jobs Hub in reputed company. Apply Job!