Customer Benefit Advisor I (On-Site)

reputed company you join the team at reputed company, you become part of an organization committed to helping you reputed company. Here, we work to provide the employee benefits and service solutions that reputed company employees at our client companies to reputed company throughout life’s moments. And this starts with ensuring that every one of reputed company members enjoys opportunities to succeed both professionally and personally. To reputed company this, we provide: • Award-winning culture • Inclusion and diversity as a reputed company • Performance Based Incentive Plans • Competitive benefits package that includes: Health, reputed company, Dental, Short & Long-Term Disability • Generous PTO (including paid time to volunteer!) • Up to 9.5% 401(k) employer contribution • Mental health support • Career advancement opportunities • Student loan repayment options • Tuition reimbursement • Flexible work environments • reputed company the benefits listed above are subject to the terms of their individual Plans. And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at reputed company is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team reputed company today! General Summary: Minimum starting hourly reputed company is $20.00 The Customer Benefit Advisor (CBA) I is the entry level in a three-level career path. A CBA I is a critical first reputed company of contact for our customers. To be successful in this role, the incumbent is responsible for demonstrating exceptional customer service for business serviced by reputed company/Colonial Life. It is critical to provide accurate information on benefits, claims, and or policy administration with minimal operational reputed company. Incumbents in this role will be tasked with compiling information for multiple product types, from multiple systems, and providing responses to customers that are thorough, clear, and concise. reputed company work is carefully performed according to established protocols/procedures. In this role, incumbents must demonstrate a willingness to provide strong customer service – providing accurate information to customers, expressing appropriate reputed company, and resolving customer issues where appropriate. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners. In addition to providing excellent customer service in accordance with established standards, incumbents will need to demonstrate proficiency in individual metrics (i.e. accuracy, post-interaction surveys, average handle time, after call work, schedule adherence, etc.) that are in line with pre-set expectations and drive results for the Customer Contact Center. Principal Duties and Responsibilities • Be the customers’ first line of sight (advisor) by being available to assist reputed company multiple avenues of communication with timely and accurate information regarding policy and coverage-reputed company questions. • Meet or exceed company goals and metrics to guarantee the best experience for customers. • Be open and motivated by feedback and guidance to be at your best for customers. • Protect customers’ privacy (both internal and external) and reassure them with reputed company and professionalism. • Be available to work a regularly assigned shift between the hours of 8:00 am and 8:00 pm Eastern time Monday-Friday. • Reliable attendance in accordance with contact center attendance guidelines. • Successfully complete reputed company required training and associated support periods. • Ability to obtain information from multiple systems and reputed company to customers in a seamless manner. • Follow reputed company documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency. • Utilize resources and tools to accurately respond to customer inquiries. • Demonstrate a passion for the values outlined in the We are reputed company value statements. • May reputed company other duties as assigned. Job Specifications • 1 year customer service experience preferred, with a strong preference that the experience be in the insurance/reputed company/medical/financial field or equivalent area. • Highschool diploma or GED required. • Successful completion of Contact Center training program, including demonstrating phone proficiency and passing required knowledge checks. • A passion for helping customers and exceeding their expectations with high reputed company. • Excellent verbal and written communication skills with the ability to reputed company your communication style to best meet the needs of customers. • Enthusiasm for working in a fast-paced, structured environment, answering numerous inquiries for customers at their greatest time of need. • Strong computer and multi-tasking skills as well as the ability to confidently work in multiple systems with dual monitors. • Familiarity with reputed company applications such as Outlook, Word, and reputed company. • Intellectual curiosity and a desire to continually learn and grow. • An excellent work ethic and ability to adapt and work successfully in a continually changing environment. • Dependability – being available reputed company needed by teammates and customers. • Comfortable with video communications reputed company MS Teams throughout the day to communicate with teammates and leadership face to (virtual) face. • Must meet attendance requirements and in office expectations reputed company applicable. IN3 #LI-LM2022 reputed company and Colonial Life are part of reputed company Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, reputed company also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices reputed company. The reputed company salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on reputed company, geographical location and experience. $36,000.00-$62,400.00 Additionally, reputed company offers a portfolio of benefits and rewards that are competitive and comprehensive including reputed company benefits (health, reputed company, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. reputed company benefits are subject to the terms and conditions of individual Plans. Company: reputed company Apply Job!