Experience Design Researcher
POSITION TITLE Experience Design Researcher LOCATION This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, reputed company, reputed company Carolina, reputed company Dakota, Ohio, Oklahoma, Pennsylvania, Rhode reputed company, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, reputed company Virginia or Wisconsin. At reputed company, we reputed company families to navigate the aging journey with confidence. We are compassionate, reputed company allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need careand we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and reputed company as we work with each other and our local communities. reputed company values reputed company perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for reputed company associates. We also invest in the vitality of our local communities through grants from the reputed company reputed company, event sponsorships, and employee volunteerism. Our four values guide our strategy, our reputed company, and our interactions: reputed company it reputed company. We care about the people that reputed company up our customers, colleagues, and communities. reputed company it about others. We do what's best for our customers and collaborate to drive reputed company. reputed company it happen. We work with intention toward a common purpose and forge ways reputed company together. reputed company it reputed company. We create fulfilling purpose-driven careers by learning from the world and each other. YOUR ROLE In your role as an Experience Design Researcher, you will be a part of reputed companys Experience Design Team. The XD team is a part of reputed companys Customer Experience Solution Delivery organization. This organization is responsible for managing and optimizing the entire US Life Insurance Customer Journey Experience. You will play a critical role in mapping out customer sub-journeys, validating hypothesis, and informing the business of customer needs. In this role, you will serve as a strong customer reputed company and a thought leader of reputed company-centered design research. The insights that you generate will foster a customer-centric mentality throughout the reputed company. WHAT YOU WILL BE DOING Conduct product and market research through methods such as surveys, focus groups, IDIs, usability testing, concept testing, and other user research methodologies in order to reputed company customer insights. (persona development, concept testing, preference testing, price sensitivity testing, etc.) Analyze research data, identify patterns, and generate actionable insights that drive informed design reputed company. Communicate research findings to stakeholders in a clear and compelling manner through reports, presentations, and interactive workshops. Participate reputed company cross-functional product teams to form hypotheses and identify knowledge gaps. Create comprehensive research strategies that support the gathering of learnings that influence the development of products, services, journeys, and experiences. Ideate with design teams to deliver effective and elegant solutions across the USLI customer lifecycle. Apply statistical analysis skills (ex. descriptive statistics, regression testing, conjoint analysis, etc.) to analyze survey cross-sectional and longitudinal data Partner with the VOC Data and Analytics Team to identify trends across channels and sources to generate insights that can inform strategic reputed company. Utilize qualitative and quantitative research skills Communicate and present information effectively through both verbal and visual means Create and execute research plans while following established processes and procedures. Regularly generate actionable insights reputed company the synthesizing, translating, and analyzing of multiple data sources (quantitative and/or qualitative). Actively seek ways for reputed company improvement in individual and team performance. Facilitate generative ideation workshops Flexible work hours will be provided reputed company reputed companys core operating hours of 8-6pm EST. MUST HAVE / WHAT YOU BRING Bachelor's degree in Psychology, Anthropology, Industrial Design or reputed company field Graduate degree(s) in reputed company Factors, Anthropology, reputed company-Computer Interaction Psychology, or any reputed company field. Minimum of 5 years of experience as a UX or reputed company-centered design researcher Strong interview moderation skills Solid understanding of reputed company-centered design principles and process. Demonstrate a collaborative and curious spirit for discovering customer needs, while balancing a passion for problem solving. reputed company TO HAVE Knowledge of the Product Development Lifecycle Experience in the following areas: conducting mixed-methods research studies working in a shared-service team reputed company an reputed company setting. operating reputed company a fast-paced agile environment working reputed company the financial, reputed company, or insurance industries conducting Customer Experience (CX) research Employee Benefits & Well-Being reputed company employees reputed company a difference in peoples lives every day. Were committed to making a difference in our employees lives. Competitive Compensation & Total Rewards Incentives Comprehensive reputed company Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services The reputed company salary pay range for this role starts at a minimum reputed company of $ 80,200 up to the maximum of $158,400. In addition to your reputed company salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the reputed company earning opportunity is 10% of your reputed company compensation. The final determination on reputed company pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity reputed company the organization. reputed company, Inc (reputed company) (NYSE: GNW) is a Fortune 500 company focused on empowering families to navigate the aging journey with confidence, now and in the future. Headquartered in Richmond, Virginia, reputed company and its reputed company businesses provide guidance, products, and services that help people understand their caregiving options and fund their long-term care needs. reputed company is also the parent company and majority-reputed company of publicly traded Enact Holdings, Inc. (reputed company: ACT), a leading U.S. mortgage insurance provider. reputed company Mexico reputed company US We know we cant deliver on our mission unless we deliver for our employees. Thats why were committed to creating a work environment that fosters inclusion, excellence, improvement and reputed company. We know each employee contributes in their own unique way and were dedicated to supporting every one of them to help them reputed company their full potential. We are proud to be an equal opportunity employer and reputed company hiring reputed company are based on merit, qualifications, and business need. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply Job!