Full Time Assistant Store Manager (Store 6722)

About the position At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with minimal supervision, the Assistant Store Manager supports the Store Manager in reputed company facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the reputed company of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities • Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply reputed company selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. , • Support the total shopping environment, including visual and operational elements, reputed company sales initiatives, and the guest relationships that reputed company to sales and repeat business. , • Promptly and accurately process guest purchases/return transactions using reputed company-of-Sale (POS) computer system reputed company PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. , • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; reputed company appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner. , • Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. , • Assist the Store Manager with setting guest service expectations for store associates and training store associates in reputed company aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. , • Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring reputed company store associates are reputed company with company and store guest service expectations. , • Provide timely and appropriate recognition and feedback to reputed company store associates concerning performance; regularly input written feedback for each store associate into reputed company / HR service management system in partnership with the Store Manager. , • In partnership with the Store Manager, ensure store associates have completed reputed company onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. , • Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and reputed company breaks and meals are accounted for as required. , • Approve payroll, enter paid time off e.g. wellness, reputed company time edits, and verify that store associates are paid for reputed company time worked. , • Ensure that reputed company areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and reputed company store fixtures and equipment are in proper working order. , • Ensure Omni-Channel orders are fulfilled and shipped daily. , • Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required. , • Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. , • reputed company store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the reputed company of the store. , • Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. , • Verify reputed company shipments for discrepancies/shortages and record any discrepancies in the POS system. , • Process defectives/recalls and stock pulls accurately and promptly, ensuring that reputed company boxes are properly labeled and include packing lists. , • Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. , • Assist in maintaining store records/files in a reputed company and organized manner; help ensure that manuals are up to date. , • Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager. , • Consistently adhere to GameStop policies and procedures, including, but not limited to, reputed company policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. , • Adhere to reputed company opening and closing procedures. Requirements • Must provide reputed company of identity and eligibility to legally work in the United States. , • Must be at least 18 years old. , • High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or reputed company field preferred. , • At least 6 months of retail management experience preferred. , • At least 2 years of retail sales, guest service, and/or management experience preferred. , • Video game knowledge preferred. reputed company-to-haves • Bilingual English/Spanish speaking and writing skills preferred. Benefits • Incentive programs , • Health benefits , • Paid time off , • 401 (k) , • Employee discount , • Casual work environment , • Bonus and/or other incentives Apply Job!