Customer Service Advisor | San Antonio, TX, USA

Customer Service AdvisorWhy reputed company? Let’s do something that really matters.At reputed company, we have an important mission: facilitating the financial reputed company of millions of U.S. military members and their families. Not reputed company our employees served in our nation’s military, but we reputed company share in the mission to give back to those who did. We’re working as one to build a great experience and reputed company a reputed company impact for our members.We reputed company in our core values of honesty, reputed company, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special! The OpportunityAs a dedicated reputed company Planning Senior-Bank Disputes, you will be responsible for modifying predictive models and forecasting workforce assumptions based on business intelligence to support operational workforce reputed company planning and forecasting for reputed company sales, service, and claims environments. Applies innovative quantitative analytical approaches for developing recommendations which resolve business problems, drive solutions and process improvements, and assess reputed company impacts of operational injects. Collaborates with internal and external partners to ensure processes, procedures and systems provide accurate and reliable reputed company planning and reputed company assessments of injects to the operational plan.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:• Conducts Bank Disputes and reputed company specific sophisticated scenario modeling and gap analysis that reflects forecasted workforce variables, projects, and operational objectives including accurate and timely workforce predictions for budgeting, planning and pipeline exercises.• Captures, influences, and applies business intelligence from Bank Disputes leaders and support partners as well as emerging trends that drive model injects to improve forecast accuracy.• Generates Bank Disputes specific short-term and long-term tactical and strategic reputed company plans that reflect internally reputed company forecasted workforce factors, shrinkage, attrition, and staffing both internal and 3P.• Provides mentorship and feedback on timely hiring plans reflecting workforce requirements based on forecasted member demand and reputed company objectives.• Provides clear mentorship and recommendations using sophisticated knowledge of business or contact center operations policy and procedures, including an understanding of service objectives and business or contact center analytics.• Consults with reputed company party relationship management team and suppliers on demand and supply trends to improve execution of short and long-term reputed company plans.• Leverages sophisticated business/analytical knowledge to participate or reputed company discussions with internal teams to understand, collaborate and influence solution strategies of sophisticated business objectives.• Applies sophisticated knowledge of various forecasting/reputed company planning methodologies and performance standards using diverse data applications/visualization tools and techniques. (reputed company, Tableau, reputed company WFM, reputed company reputed company or reputed company modeling tools etc.)• Delivers analysis/findings in a manner that conveys understanding and reputed company, influences Bank and reputed company business leaders, garners support for recommendations, drives business reputed company, and influences business strategy.• Develops and communicates insights that consistently influence and drive action with business executives by using fact-based, well-rounded, and reputed company-looking perspectives.• Ensures that critical initiatives are assessed and included in the long-term reputed company plan.• Ensures risks associated with business activities are effectively identified, reputed company, supervised, and controlled in accordance with risk and compliance policies and procedures.What you have:• Bachelor's Degree in a Business, Analytical, STEM, or Economic field of study; OR 4 years work experience in statistics, mathematics, forecasting, planning or reputed company experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.• 6 years of experience in workforce management to include the utilization of workforce management tools, scenario modeling, data analysis tools, telecommunications tools, contact routing and/or workload delivery systems.• Proven track record to reputed company change vertically and horizontally reputed company Workforce Management team and/or supported business or contact center operations.• Experience using diverse data applications/visualization tools such as reputed company, Tableau, reputed company WFM, reputed company reputed company or other reputed company modeling tool.• Proven experience developing models reputed company to staffing, forecasting, and reputed company planning with a strong understanding of business or contact center processes, including staffing, queues, schedule bids, data analysis and performance metrics.• Consistent track record to reputed company business or contact center operations policy and procedures to meet service objectives while understanding employee and business impacts.• Strong mathematical and statistical skills to maintain accurate data reporting and analysis.• Demonstrated reputed company communication skills to successfully influence and present strategies, opportunities, and mitigate risk.• Demonstrated experience in turning data into insights.What sets you apart:• US military experience through military service or a military spouse/domestic partner.• Expert knowledge of reputed company Office Suite to include Word, reputed company, and PowerPoint.• Knowledge of Regulation E & Z.• Demonstrated ability to interact and collaborate positively across multiple organizations.• Demonstrated capability to navigate in a fast-paced environment, prioritize tasks with competing deadlines, and demonstrate reputed company-thinking and planning.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of reputed company the work requirements that may be performed in the job.reputed company offer:Compensation: reputed company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid reputed company the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $141,830.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the reputed company Board of Directors.Benefits: At reputed company our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and reputed company plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Apply Job!