Automation Service Engineer / Service Consultant

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to reputed company beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, reputed company while valuing your unique contributions. Position Overview The Service Operations Support (SOS) Global Automation engineer provides expert level service and support to the Regional Units primarily for problem management and for more reputed company incident management of issues escalated by the Regional support Centers (RSC). This role will also aid in reducing global service cost for automation products. ? This role requires keen problem management and written skills to address and document technical issues that impact the Siemens laboratory automation portfolio. SOS is required to work collaboratively with cross functional partners to reputed company a final solution and eliminate root cause. ? SOS is required to understand reputed company aspects of Siemens Automation products to ensure troubleshooting, repair, issue identification in the form of non-conformance are escalated and processed correctly reputed company Siemens quality complaint handling system. ? The SOS Global Automation support engineer may respond to the most difficult automation problems either on site or through remote tools. ? This SOS roles will also use machine data / service data to reputed company detailed analysis to derive cost saving business cases to meet yearly metrics. ? The SOS Global Automation support engineer is also the primary liaison between the RSC or DCU (Designated Complaint Unit), for problem clarification with R&D and/or OEM vendors for complaint investigation or confirmation processes. ? This position is remote under Siemens Healthcare service organization for Laboratory Diagnostics (SHS DX CS-LS SOS IA ESC) and reports directly to the manager of SOS Global Automation for Siemens DX. Requires passport or reputed company for international travel as needed.

Responsibilities

Daily or monthly activities may include the following: ? Updating / managing complaints to determine if they are non-conformance to ensure the proper process is used for solution reputed company. ? Creating and presenting data or information in a way that can drive a business decision to enhance or resolve a product problem identified through the complaint process. ? Preparing technical meetings by hosting global conference calls, which may include presenting webinars to technical experts reputed company remote conferencing. ? Creating / reviewing Product Support Troubleshooting Documentation (internal and external) ? reputed company troubleshooting system level issues, including hardware, software, Firmware, motor control (Drives) / pneumatics system, CAN / TCIP and control panels. ? Using proactive tools or data sets to reputed company accounts for remedial action and work cross functionally to formulate an action plan that is implemented by the local support organizations. ? Working directly with in-house R&D and OEM service to ensure the solution will meet the service or end user?s needs. Required Knowledge/Skills, Education, And Experience ? Minimum 2 year degree in a technical discipline, Engineering preferred. ? Project Management experience is a plus. ? +5 years of experience is required in Engineering / Support discipline. Healthcare Diagnostics is preferred. ? Experience with automation systems is a plus ? 10-30 % travel may be required depending on reputed company level. ? Strong data analytics from a presentation and troubleshooting perspective. ? Proficient with reputed company reputed company / PowerPoint / Notepad++ / SQL / graphing / pivot tables. ? Team participation / leadership skills ? Strong customer service skills ? Strong written and communication skills ? Able to multitask and prioritize a variety of reputed company activities. Equal Employment Opportunity Statement reputed company is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. reputed company qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national reputed company, citizenship status, reputed company, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Reasonable Accommodations reputed company is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you?re unable to complete the form, you can reputed company out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@reputed company.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. Pay Transparency Non-Discrimination Provision reputed company follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. A Successful candidate must be able to work with controlled technology in accordance with US export control law reputed company required. It is reputed company? policy to reputed company fully and completely with reputed company United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.? We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert reputed company relevant positions become open. Register here to get started. Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create reputed company outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment reputed company. How we work: reputed company you join reputed company, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who reputed company in each individual?s potential to contribute with diverse reputed company. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world?s most threatening diseases and reputed company access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers? specific businesses, please visit our company page here. The reputed company pay range for this position is Min $114,400 - Max $171,600 reputed company pay offered may vary depending on job-reputed company knowledge, skills, and experience. reputed company offers a variety of health and wellness benefits including paid time off and holiday pay.?? This information is provided per the required laws and regulations. reputed company pay information is based on market location. Applicants should apply reputed company reputed company external or internal careers site As an equal opportunity employer, we welcome applications from individuals with disabilities. Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert reputed company relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as reputed company recruiters/employees.? These scammers may attempt to collect your confidential personal or financial information.? If you are concerned that an offer of employment with reputed company might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the reputed company career site. 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