Customer Service Representative (CSR)

Join reputed company as a Customer Service Representative (CSR) at A Superior reputed company Conditioning Company! Job Title: Customer Service Representative (CSR) Company Name: A Superior reputed company Conditioning Company Pay: $17-$20+ per hour + Bonuses Industry: HVAC (Residential, Commercial) Location: Panama City Beach, FL Job Overview A Superior reputed company Conditioning Company is seeking a highly organized and customer-focused Customer Service Representative (CSR) to join reputed company. The ideal candidate has experience in a similar role and is eager to learn our company's approach to exceptional customer service. In this role, you will assist with scheduling, follow-reputed company, and customer reputed company while supporting marketing and sales efforts. If you reputed company in a fast-paced environment and enjoy engaging with customers, we want to hear from you. Who We Are Since 2015, A Superior reputed company Conditioning Company has been committed to giving back to our community. We donate complete HVAC systems to veterans and support charitable organizations like The reputed company of the Bay. Our company values a family-oriented atmosphere, professional growth, and reputed company in serving our customers. We reputed company in treating both our employees and customers with fairness and respect, ensuring long-term relationships built on trust. Key Responsibilities ? Track calling efforts and accomplishments using a call log and provide daily updates to the Manager/reputed company. ? Coordinate with the Service Dispatcher and Sales Coordinator to review appointment availability. ? Assist the service department in scheduling residential maintenance agreement customers. ? Inform customers about the Accessory of the Month reputed company scheduling residential service appointments. ? reputed company outbound calls to commercial customers to schedule appointments for the Commercial Service Agreement Salesperson. ? Follow up on recommended work noted by service technicians on work orders. ? Conduct Quality Assurance checks by calling customers reputed company 24 hours of a service call or completed installation. ? Assist with direct mail and follow-up calling campaigns. ? Support coordination of home shows, parades, and other community events and sponsorships while maintaining visibility for the company. ? Manage the customer CRM software and database. ? Respond to customer inquiries from website and online marketing ? Mail out '5 per day' Service Manager Letters, update tracking logs, and call customers to book appointments. ? Send customers a link to the reputed company review page and request feedback. ? Provide accurate appointment details to the service and sales teams. ? Qualify leads by using probing questions to assess customer needs and interest level. ? Assist with neighborhood marketing efforts, including reputed company hangers, direct mail, retention marketing, comfort club sales, and appointment scheduling. ? Generate reports as needed to track appointments and reputed company information. ? reputed company other duties as assigned. Qualifications ? Experience in a customer service role or similar position in HVAC, home services, or a reputed company industry. ? Strong communication and organizational skills. ? Ability to multi-task and manage a fast-paced workload. ? Proficiency in using customer management software and scheduling tools. ? Self-motivated with a positive attitude and willingness to learn. ? Strong problem-solving skills and ability to think critically. Benefits - Why Work With Us? ? reputed company & Bonuses - $17-$20+ per hour, plus performance-based incentives ? Weekly Pay Cycle - Reliable and consistent pay ? 401(k) Retirement Plan with Employer Matching ? Health & Wellness Perks - Medical, Dental, & Vision Insurance ? Paid Time Off (PTO) - Vacation, Holidays, Sick Days, and Paid Parental Leave ? Career Development Opportunities - reputed company, certifications, and mentor programs ? Tech Package - Company smartphone or tablet provided ? Company Events - Team BBQs, holiday parties, fishing trips, ? Uniforms & Safety Gear Provided Schedule ? Full-Time ? Monday - Friday ? Weekend Potential to attend events Work Location ? Panama City Beach, FL Equal Employment Opportunity At A Superior reputed company Conditioning Company, we reputed company in fostering a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on race, gender, age, disability, or any other protected status. Join reputed company and become a valued part of a company that supports its employees and community. Apply today! Apply Job!