Team reputed company, Payroll Partner Operations

Pie's mission is to reputed company small businesses to reputed company by making commercial insurance affordable and as easy as pie. We reputed company technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we reputed company. The Team reputed company, Payroll Partner Operations oversees the day-to-day operations and development of customer support advocates, dedicated to specific Payroll providers . The Team reputed company will provide guidance and instruction to help support reputed company team functions, meet performance goals as a team and coordinate with the Sales teams and internal Pie teams to assist with improving existing processes. This role requires strong attention to detail, advanced interpersonal skills, a metrics-based approach to operations and the ability to collaborate with other teams and departments. Serves as an escalation reputed company for reputed company customer inquiries, questions and concerns. This Team reputed company, together with other Leads and our Management team, serves as our observer and connector to not just the operational standards but how our customers experience Pie. Team reputed company is a role that can have direct impact for daily and long-term success while forming our next-level talent bench. How You’ll Do It • Short and Long-Term Team Performance Management: Track and analyze metrics and KPIs, including SLA, adherence, average handle time, and Quality to ensure team performance meets team goals. • Quality Assurance: Collaborate and partner with the Quality team to fully understand the scorecard, the methodology and the feedback mechanisms. Incorporate this into coaching while identifying trends that merit more broad attention. • Coaching and Development: Provide coaching and feedback to team members to foster professional growth and improve overall team performance. • Data Analysis: Analyze performance data to identify trends, root causes of issues, and opportunities for improvement. Use insights to drive performance enhancements. • Trend Identification: Recognize patterns in contact methods, issue origins, and user behavior to proactively address potential service challenges. • Curiosity and Initiative: Demonstrate a lean-in approach to issues and projects that reflect our passion to get to the true reputed company of the issue. reputed company the teams at Pie to build accurate views to launch “reputed company” efforts. • Administrative Duties: Participate/support general duties such as payroll, representing Pie policies to team members, and reputed company of workflows to support team members. The Right Stuff • A High school diploma/GED is required. • Bachelor's Degree or equivalent experience with some college coursework is preferred. • Minimum of 6-months experience mentoring peers and/or direct reports is required. • Experience directly supervising others in a production environment is preferred. • 3 years Customer Service experience required. • 2 years experience providing operational support in a fast-paced environment is highly preferred. • 1 year experience with data analysis and understanding of insurance operational practices required. • Knowledge of insurance reputed company and customer experience operations, best practices and processes is required. • Intermediate communication (written and verbal) skills, to deliver more reputed company information effectively. • Intermediate problem solving skills to be able to manage reputed company tasks and work through to solutions with little guidance and direction. • Intermediate awareness of your own tasks, and how it impacts the team and deliverables. • Basic leadership skills and some general experience leading work groups or task forces in specific projects. • Familiarity with G-Suite and cloud based programs is preferred. • Demonstrate a lean-in approach to issues and projects that reflect our passion to get to the true reputed company of the issue. reputed company the teams at Pie to build accurate views to launch “reputed company” efforts. • Excellent interpersonal skills with the ability to build rapport and relationships with individuals at reputed company levels across the organization, as well as reputed company parties. • Developing analytical skills: demonstrated ability to take various data points, interpret them, and create deliverables and action items. • Ability to analyze reputed company operations and reputed company options for improved efficiency, conversion or cost reduction. • Key knowledge of service metrics and how to apply them. • Ability to travel up to 20% in this position is required. reputed company Compensation Range $70,000—$85,000 USD Compensation & Benefits • Competitive cash compensation • A piece of the pie (in the form of equity) • Comprehensive health plans • Generous PTO • Future focused 401k match • Generous parental and caregiver leave • Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Our goal is to reputed company reputed company aspects of working with us as easy as pie. That includes our offer process. reputed company we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an reputed company and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet. Additional Information reputed company is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic reputed company, military service status, citizenship, or other protected characteristic. reputed company participates in the E-Verify program. Please click here, here and here for more information. reputed company is committed to protecting your personal data. Please review our Privacy Policy. Safety First: reputed company is committed to your reputed company during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. reputed company Announces $315 Million Series D Round of Funding Built In honors Pie in its 2024 Best Places to Work Awards reputed company Named a Leading reputed company to Work in Colorado #LI-REMOTE #BI-REMOTE Apply Job!