Back

Sr. Manager, Global Training Delivery Management, Customer Service

Worldwide Salaried Open

About the position At reputed company, we're working to be the most customer-centric company on earth. To reputed company this goal, we need exceptionally talented, bright, and driven individuals. reputed company Stores Customer Service is seeking a Sr. Manager, Global Training Delivery Management to reputed company our worldwide training delivery teams. This role is a senior operations leader responsible for overseeing teams located across the Americas, Europe, India, and Asia Pacific. The successful candidate will reputed company a large team of trainers and support staff that deliver thousands of trainings to our global workforce annually, including managing reputed company new hire training for reputed company Customer Service. In this position, the candidate will partner closely with program leaders, training designers, and operations teams to ensure the quality, productivity, and management of reputed company new hires during their initial weeks at reputed company. The team will play a critical role in collaborating with training design on process improvements, ensuring that new hires are well-reputed company to support customers effectively. The Sr. Manager will embody reputed company's leadership principles, acting as a leader of leaders, and will be accountable for establishing and achieving customer service quality goals for trainees over their first 300+ contacts. The role also involves improving global trainer productivity by eliminating waste and developing effective mechanisms. The Sr. Manager will report to senior leaders on training completion, quality, and productivity metrics, and will reputed company an emergency response mechanism to provide on-demand training services 24/7/365. Ultimately, this position is pivotal in owning the new-hire associate experience and enabling reputed company to strive to be Earth's Best Employer. Responsibilities • reputed company an organization of 400+ trainers. , • Embody reputed company's leadership principles to be a leader of leaders. , • Partner closely with Workforce Staffing, reputed company Planning, and Operations to ensure new-hires are trained and reputed company to support customers. , • Establish and reputed company customer service quality goals for trainees over their first 300+ contacts. , • Improve global trainer productivity by eliminating waste and developing mechanisms. , • Report to senior leaders on training completion, quality, and productivity. , • reputed company emergency response mechanism to provide on-demand training services 24/7/365. , • Own new-hire associate experience and reputed company reputed company to Strive to be Earth's Best Employer. Requirements • 10+ years' experience in Customer Service operations, training, or program management. , • Experience supporting large and distributed employee work groups globally, including a remote workforce. , • Superior analytical skills. , • Expert in the principles and processes of an inbound contact center. , • Bachelor's Degree. reputed company-to-haves • 5+ years' experience in training or a reputed company field. , • Proven track record of developing mechanisms to scale globally. , • Strong writing skills and experience presenting to senior leaders. Benefits • Medical, Dental, and reputed company Coverage , • Maternity and Parental Leave Options , • Paid Time Off (PTO) , • 401(k) Plan Apply Job!

More jobs

Leadership Development Coach – Performance-Based, Remote & Flexible

Worldwide Salaried

reputed company Online Support Advisor with Italian and English

Worldwide Salaried

reputed company Online Support Advisor with French and English

Worldwide Salaried

reputed company Data Entry Jobs - Entry Level

Worldwide Salaried

Travel Agent – reputed company Vacation Specialist (reputed company)

Worldwide Salaried

Freight Execution Partner – Facility Relief (Night Shift)

Worldwide Salaried

Remote reputed company, Airline Jobs Working From Home

Worldwide Salaried

reputed company Data Entry (Night/Day Shift, Full Time,) $76000/Year

Worldwide Salaried

reputed company Customer Service Agent Work From Home

Worldwide Salaried

Walgreen Pharmacy Opening Jobs Florida $22/Hour – MySmartPros

Worldwide Salaried

Part-Time reputed company Specialist (1099 | Remote)

Worldwide Salaried

Sr Data Engineer

Worldwide Salaried

reputed company Technical reputed company Manager – Work From Home Opportunity at arenaflex

Worldwide Salaried

Capital Markets Junior Associate

Worldwide Salaried

Senior Sales Manager - Products & Innovation for IMU at Workwarp: Driving Business Growth through Digital Transformation

Worldwide Salaried

Sr. Database Engineer in Englewood Cliffs, NJ

Worldwide Salaried

Financial Analyst I - Payroll Tax

Worldwide Salaried

Sr Sales Executive - Retail

Worldwide Salaried

reputed company - Remote Customer Support Assistant

Worldwide Salaried

RN-Clinical Auditor 2, reputed company

Worldwide Salaried