Voice Modernization Project Specialist - Remote with travel- Domestic 50%-75%
Position : Voice Modernization Project Specialist - Remote with travel- Domestic 50%-75% Location : Franklin Lakes, NJ Duration : 9 Months Total Hours/week : 40.00 1st Shift Client : Medical Devices Company Job Category : IT Level of Experience : Senior Level Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT) Remote with travel- Domestic 50%-75% Location: United States (Remote) w/ 50-75% Travel (there may be some international travel expected to Canada / LATAM - however most will be US based).
Job Description
Key Responsibilities:
- Lead telephony modernization efforts on a per site basis from start of discovery to sunsetting of the legacy telephony systems.
- Conduct thorough assessments of existing telephony workloads in various locations, identifying current systems and configurations.
- Collaborate with stakeholders to gather and document voice requirements, ensuring alignment with business needs and objectives.
- Develop and execute a comprehensive technology transition plan from Cisco and Avaya telephony systems to Microsoft Teams enterprise voice.
- Engage with the Genesys Contact Center team where applicable for advanced contact center workloads and technology migrations to Genesys.
- Manage the implementation of Microsoft Teams calling plans or direct routing, ensuring seamless integration and minimal disruption to business operations.
- Provide technical expertise and support throughout the transition process, addressing any issues or challenges that arise.
- Conduct training sessions and create documentation to support end-users and administrators in using the new telephony systems.
- Monitor and evaluate the performance of the new voice systems and the project processes, making recommendations for improvements as needed.
- Work closely with the various technology groups to ensure successful deployment and adoption of the Microsoft Teams enterprise voice.
Qualifications
- Bachelor's degree in Information Technology, Telecommunications, or a related field.
- Proven experience in telephony systems, particularly with Cisco and Avaya.
- Strong knowledge of Microsoft Teams enterprise voice, including calling plans and direct routing.
- Excellent project management skills, with the ability to manage multiple tasks and priorities effectively.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
- Ability to adapt to changing technologies and stay current with industry trends.
Preferred Qualifications
- Certifications in Cisco, Avaya, or Microsoft Teams.
- Experience in large-scale telephony system migrations.
- Familiarity with network infrastructure and VoIP technologies.
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