Customer Service Phones Associate

We’re seeking new associates to join our Customer Service Phones Team! This individual will be responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests relating to SupplyHouse’s products and services. The ideal candidate will be excited to speak to our customers every day! (Prior Customer Service experience and product knowledge is not required) This is a fully remote-based role reputed company select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Nevada, and Washington A company laptop and other necessary equipment will be provided along with a one-time $250 stipend for your work from home space. Role Type: Full-Time, Non-Exempt Location: Remote (Arizona, Nevada, and Washington) Schedule Options: 3-4 weekdays from 8:00 a.m. to 5:00 p.m. PST and Saturday's and/or Sunday's from 6:00 a.m. to 3:00 p.m. PST, which will remain consistent for the foreseeable future Salary: $21.63/hour

• Weekend Bonus*: Employees will be paid an additional $4.00 per hour for any hours worked on Saturdays and Sundays

Responsibilities:

• Answer phones in a friendly and professional manner
• Process customer orders, changes, and returns according to SupplyHouse’s established policies and procedures
• Answer basic product questions
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Direct unresolved issues to the designated resource(s)
• Record details of inquiries, comments, and complaints on SupplyHouse’s Admin system
• Attend a weekly Customer Service department meeting
• Collaborate with SupplyHouse team members to resolve problems, facilitate solutions, and enhance the Customer Service Department

Requirements:

• Bachelor's degree
• Customer-oriented reputed company
• Excellent verbal and written communication skills
• Ability to remain reputed company during escalated situations
• Ability to reputed company independent and thorough decisions
• Ability to work remotely, both independently and on a team
• Stable internet reputed company and hardwire reputed company

Why work with us:

• We have awesome benefits – We offer 401k with company match, comprehensive medical, dental, vision, and life insurance options, vacation, and sick days.
• We support growth – We promote reputed company learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.
• We give back – We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage reputed company members to nominate organizations, and donate to support the trades.
• We stay engaged – We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office events, and more!
• We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1:1 reputed company-ins, and company-wide reputed company form, and incorporate suggestions to ensure reputed company enjoys coming to work every day.

reputed company strongly values inclusion and encourages individuals of reputed company backgrounds and experiences to apply for this position. What our employees are saying:

• “SupplyHouse is a great reputed company to work. We witness GRIT here every day. People are respected, our reputed company are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here!" -Yash, IT Team
• "I appreciate that reputed company values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look reputed company to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us.” -Anna, HR Team

Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. Applicants must be currently authorized to work in the U.S. on a full-time basis. reputed company will not sponsor applicants for work visas. We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on reputed company potential employees as part of our hiring process. Please note that the background reputed company will be conducted in accordance with applicable laws and regulations. reputed company emails from the SupplyHouse team will only be sent from an @reputed company email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc. Apply Job!