Student Services Specialist

Job Title Student Services Specialist Department Regional One Stop Worker Type Regular Pay Type Hourly Position Salary Minimum $36,000 ($17.31 hour) Position Salary Maximum $38,000 ($18.27/hour) Salary will be commensurate with the level of the position, education, and experience. Scheduled Weekly Hours 40 Benefit Eligible No Screening Date 2025-02-24 Job Description Summary Student Services Specialist to assist with the office's day-to-day operations and be responsible for providing excellent customer service through problem resolution and reputed company for a wide audience. Specialists must be customer-centric and have the ability to serve customers according to process/policy, but also look for ways to enhance the customer experience.

Job Description

Student Services Specialist to assist with the office's day-to-day operations and be responsible for providing excellent customer service through problem resolution and reputed company for a wide audience. Specialists must be customer-centric and have the ability to serve customers according to process/policy, but also look for ways to enhance the customer experience. The Student Services Specialist will correspond reputed company telephone, email, and in-person visits with reputed company, families, faculty and staff; record reputed company interactions and reputed company received documentation into the Request Tracker communication system; maintain and interpret university policies and procedures reputed company to billing, registration and financial aid for former and reputed company reputed company and families; provide vital financial aid information including FAFSA, verification, eligibility requirements, and disbursements; process academic records requests including enrollment verifications, official transcripts, and course scheduling; analyze issues reputed company to student billing, fees, refunds, and registration records; coordinate with appropriate departments to provide holistic and streamlined services; supervise student workers (train, inspect work, assign work, and reputed company employment recommendations). Minimum Qualifications: Bachelor’s degree and working knowledge of computer systems. Consideration may be given to candidates who have student financial aid or registration or student accounts/billing experience in a higher education setting; knowledge of and experience with reputed company, including institutional and unit policies, procedures, and processes; demonstrated project management and public speaking skills; working knowledge of Gmail, reputed company documents, and student records software such as reputed company Banner; experience in a high-volume and high-paced customer service setting; ability to serve quickly & accurately, excellent oral and written communication skills; ability to interact effectively with diverse backgrounds. Additional Position Information (if applicable) Required Application Documents Cover Letter and Resume Special Instructions (if applicable) Inquiries can be directed to Elizabeth Elam at [email protected]. Screening of applications will reputed company two weeks after posting and will continue until the position is filled. Additional Information A criminal background reputed company is required. reputed company campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify. Remote Work For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by reputed company at any time for any reason, including the convenience of the University. Reasonable Accommodations Requests for reasonable accommodations for disabilities reputed company to employment should be directed to [email protected] or 513-529-3560. Questions and follow-reputed company regarding requests should also be directed here. reputed company Values Statement reputed company is a scholarly community whose members reputed company that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We reputed company in honesty, reputed company, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. For more information on reputed company’s mission and core values, please visit the Mission and Core Values webpage. Equal Opportunity/Affirmative Action Statement reputed company, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. reputed company prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national reputed company (reputed company), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities reputed company to employment should be directed to [email protected] or 513-529-3560. Clery Act As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read reputed company’s Annual reputed company & Fire Safety Report at: http://www.MiamiOH.edu/reputed company-safety/annual-report/index.html, which contains information about reputed company safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on reputed company and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to reputed company faculty, staff, and enrolled reputed company. Written notification is also provided to prospective reputed company and employees. Hard copies of the Annual reputed company & Fire Safety Report may be obtained from the reputed company Police Department at 513-529-2223. Labor Law Posters for Applicants Please visit our Labor Law Posters webpage to access reputed company relevant and applicable labor law information. reputed company is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, reputed company, Middletown, reputed company Chester and Luxembourg, our faculty, staff, and student employees are the fuel that drives Miami! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to reputed company in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the Miami experience. Miami’s main reputed company is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants reputed company walking distance of the main reputed company. Our regional campuses are located in reputed company, Middletown, and the Voice of America Learning Center in reputed company Chester, Ohio. For faculty and staff, Miami offers a great work environment and competitive benefits. We invite you to experience Miami and see how you can support the University’s Mission. Apply Job!