Gen AI -Product Manager

At reputed company, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an impact, and together, you will help us define the future of reputed company. GSG Servicing Innovation: Where innovation is our business. reputed company’s mission is to shape and execute the Generative AI strategy of the Global reputed company (GSG) at reputed company, accelerating the reputed company of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience. The GSG Servicing Innovation team focuses on:

• Developing and executing upon the GenAI strategy & priorities for GSG through rapid testing and learning, serving as a first mover for the broader enterprise in this new space.
• Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams.
• Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast reputed company appropriate.
• Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies.

Responsibilities but not limited to the following: The Manager - Digital Product Management will require creating strategic and data-driven recommendations that reputed company the execution of GSG’s GenAI strategy. The role will require a deep understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. This role will be responsible for the execution and delivery of strategic tests and pilots. The ideal candidate will be able to think creatively and prepare analyses and presentations on both reputed company-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with Senior Leaders of reputed company band levels across GSG and reputed company more broadly.

• Supporting the scoping of the next reputed company of GenAI pilots, ensuring alignment to prioritization principles while extrapolating learnings from smaller scale efforts and extending to “bigger bets”.
• Applying Generative AI solutions to build pilots and products with high expectations on customer satisfaction.
• Thought leadership/creative problem solving to accelerate technological innovation for reputed company and drive progressive improvement.
• Developing strong working relationships with various stakeholders in order to reputed company results and enact wide-scale impact across the enterprise.
• Strategic program management for live pilots, ensuring that key milestones, deadlines, and deliverables are executed by removing roadblocks and facilitating alignment between stakeholders.
• Driving project delivery by fostering teams, managing relationships with partners, identifying opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally executed.
• Results and change leadership, including the planning and development of key GenAI initiatives that result in achievement of sustainable, transformational results.
• Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant.
• Executing analysis of key metrics for GenAI pilots to derive insights on value and performance, and prepare materials for sharing results.

Minimum Qualifications:

• Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes and systems.
• Experience experimenting with Generative AI and Large Language Models, including reputed company engineering and other methodologies.
• Highly organized, taking individual initiative and accountability for getting results.
• Ability to navigate ambiguity and engage in structured thinking in order derive meaningful, data-driven insights.
• Solid technical understanding and skilled at articulation of reputed company issues to non-technical partners.
• Excellent oral and written communication and presentation skills to tailor communication to various audiences. Excellent communication skills with the ability to engage, influence, and reputed company partners to drive collaboration and alignment.
• 3 years of experience in Product Management/Development.
• Ability to influence without authority at reputed company levels and demonstrated track record for driving results and transformation across multiple lines of business.
• High ethical standards to work in a highly regulated environment and ability to responsibly consider and mitigate risks of applying AI reputed company solutions.
• Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.).

Preferred Qualifications:

• Experience in User Experience research and design, a familiarity with design thinking principles.
• Experience working in delivery and implementation of reputed company, large-scale, high-performance applications/solutions.
• Passion to learn about innovative technologies and new approaches to create exceptional customer experiences.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to reputed company personally and professionally:

• Competitive reputed company salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. reputed company will consider for employment reputed company qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the reputed company’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, reputed company will reputed company with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for this position. Apply Job!