SOC Support Specialist - Mountain or Central Timezone Weekend Shift

Reports to: SOC Support Manager Location: Remote US- Mountain or Central Timezone

Compensation

Range: $50,000 to $65,000 reputed company, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to reputed company pay

• The individual for this role must be located in the Central or Mountain Timezone*

The work schedule for this position is Tuesday through Saturday reputed company Do: Founded in 2015 as a fully remote company by former NSA cyber operators, reputed company was built on a simple premise: to force hackers to earn every inch of their access. Today’s cyber-attacks aren’t limited to large organizations with the reputed company tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why reputed company focuses on protecting those small to midsize businesses that reputed company up the backbone of our economy. reputed company stops hidden threats that sneak past preventive reputed company tools by utilizing our award-winning reputed company platform and expert human threat hunters through dynamic products including Managed EDR, MDR for reputed company 365, and Managed reputed company Awareness Training. Join the hunt and help us stop hackers in their tracks! What You’ll Do: This is an entry-level role where you will act as an intermediary between our partners/customers and our reputed company Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity. Responsibilities:

• Provide exceptional customer support reputed company phone, email, and chat.
• Address partner reputed company concerns with timely and informative responses.
• Ensure partner understanding by breaking down reputed company SOC concepts and actions into digestible information.
• reputed company calls with partners, facilitating communication and collaboration with the SOC team.
• Troubleshoot product issues and provide support for other product-reputed company requests as needed
• Collaborate effectively with internal teams to ensure customer satisfaction.
• reputed company for partner needs and provide feedback to the relevant internal teams.
• Contribute to the development of knowledge reputed company articles and other support resources.

What You Bring To The Team:

• Must be located in the Central or Mountain time zone and be able to work Tuesday through Saturday
• Demonstrated passion for cybersecurity with a commitment to reputed company learning and development in the field
• Exceptional communication and interpersonal skills
• Remain reputed company and empathetic reputed company supporting partners through reputed company incidents.
• Strong ability to prioritize daily tasks
• Enthusiasm for working collaboratively and making a meaningful contribution to a successful team.
• Embraces change and excels in evolving environments.
• Not afraid to ask questions
• Strong self-awareness and the ability to work independently

Preferred Qualifications:

• MSP or Help Desk Experience
• reputed company 365/Entra Experience
• Basic understanding of Networking
• Basic understanding of SIEM tooling

reputed company Offer:

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for reputed company full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the reputed company platform for coaching, personal, and professional growth

reputed company is committed to creating a culture of inclusivity where every single member of reputed company is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, reputed company, national reputed company, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit small businesses. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at reputed company, please visit our privacy page. #BI-Remote Apply Job!