Social Media Content Moderator- Onsite

About the position As a Social Media Content Moderator at Teleperformance USA, you will play a crucial role in ensuring a positive social experience for users on our clients' platforms. This position requires you to review user-generated content, including graphic images, videos, and written posts, to ensure compliance with community guidelines. Your responsibilities will include moderating potentially sensitive and explicit content, classifying or eliminating such content as necessary, and escalating any violations of the established parameters. You will be part of a collaborative team that values accuracy and quality in content moderation, and you will have the opportunity to participate in ongoing training to stay updated on policies and best practices. In this role, you will be expected to investigate and resolve complex content-related issues within agreed-upon turnaround times, ensuring that all actions comply with corporate confidentiality policies. You will also provide insights and trends to help improve processes and recommend enhancements to policies and products. The position is based on-site in Port Saint Lucie, Florida, and requires a flexible schedule to meet the changing needs of the business. As a Social Media Content Moderator, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond, making your contribution vital to the success of our operations. Teleperformance is committed to creating a supportive and inclusive work environment where employees feel valued and inspired. We believe that a happy and healthy workforce is essential for productivity and creativity, and we strive to provide a workplace that promotes a healthy work-life balance. Join us and be part of a team that is dedicated to delivering the best in all that we do, where your potential can take you anywhere you want to go.

Responsibilities

• Moderate user-generated content on clients' platforms by reviewing graphic images, videos, and written content to ensure compliance with community guidelines.

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• Participate in frequent refresher training to implement correct policies effectively.

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• Comply with performance indicators defined by the specific client's operation.

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• Review, classify, and eliminate highly sensitive content uploaded by users according to client-defined parameters.

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• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and quality standards.

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• Comply with corporate confidentiality policies and handle customer information securely.

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• Participate in continuous training programs for optimal role development.

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• Moderate traumatic, sensitive, and potentially offensive content.

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• Provide trends and insights to develop improvements to overall processes and recommend enhancements for processes, policies, and products.

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• Stay updated on key workflow changes, operational guidelines, policy updates, and Community Standards.

Requirements

• Experience navigating internet websites including social media and commercial websites.

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• Strong spelling, grammar, and reading skills.

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• Strong emotional intelligence and resilience.

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• Comfortable reviewing internet content that may be deemed inappropriate or explicit.

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• Attention to detail and logical problem-solving skills.

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• Ability to be flexible to meet changing business needs regarding days off and hours.

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• Availability to work various shifts.

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• Experience with Windows operating systems and strong computer skills to use multiple programs simultaneously.

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• Ability to type at least 25 words per minute.

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• Must be over 18 years of age.

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• High School Graduate or GED or higher (proof required).

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• Predictable and reliable attendance.

Nice-to-haves

• Experience in reviewing or monitoring social media.

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• Consistent work history.

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• Proven oral and written communication skills.

Benefits

• Paid Training

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• Competitive Wages

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• Full Benefits (Medical, Dental, Vision, 401k and more)

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• Paid Time Off

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• Employee wellness and engagement programs

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