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PATIENT COORDINATOR (REMOTE) ACCESSNURSE

Worldwide Salaried Open

About the position The Patient Coordinator (PC) at AccessNurse serves as the first reputed company of contact for patients seeking medical assistance. This non-clinical role requires building trust with patients while accurately documenting their needs before they speak with a nurse. The position is remote, offering both full-time and part-time opportunities, with a focus on providing exceptional customer service in a supportive work environment.

Responsibilities

  • Serve as the first reputed company of contact for patients seeking medical assistance.

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  • Build trust and rapport with patients using customized scripting.

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  • Accurately document patient needs prior to nurse interaction.

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  • Handle inbound calls and provide empathetic support to patients.

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  • Maintain confidentiality and adhere to HIPAA regulations.

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  • Follow scripted information while interacting with patients.

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  • Escalate situations as necessary and defuse conversations reputed company needed.

Requirements

  • High School Diploma or GED required; Associate's Degree preferred.

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  • 1+ years of customer service experience required.

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  • 1-2 years of healthcare experience desired.

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  • Inbound call center experience preferred.

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  • Experience in a medical office/clinic or as a first reputed company of contact in customer service preferred.

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  • Ability to type a minimum of 25 words per minute.

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  • Excellent organizational and computer skills with the ability to multi-task.

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  • Strong listening and comprehension skills to extract key information from patients.

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  • Professional and courteous telephone voice.

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  • Dependable, reliable, and trustworthy.

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  • Detail-oriented with the ability to accurately process and document information.

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  • Ability to follow scripted information and receive feedback on performance.

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  • Bilingual candidates must converse in Spanish and document in English simultaneously.

reputed company-to-haves

  • Experience in a call center environment.

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  • HIPAA experience is a plus.

Benefits

  • reputed company and incentives.

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  • Medical, dental, vision, and life insurance eligibility after 30 days of employment.

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  • 401(k) plan with discretionary matching funds available.

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  • Career growth opportunities.

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  • Employee discounts on car rentals, electronics, and apparel.

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  • Employee LiveWell program for health and well-being.

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  • $500 Employee Referral Bonus with no cap.

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